1. At the organization level, go to Admin > Reports > Financial > QuickBooks.
    The Admin Sync Report page appears.

  2. Form the report name filter, select Sales Orders Summary.
    One additional filter appears for sync status.

  3. Select a status, select a date range, and click Refresh.

  4. To view more details of a sale order (invoice), click View Details.

Status

Description

Action to be taken

Synced

The sync is successful.

Pending

The sync is pending as there are items that are not synced to Zenoti from the accounting integration and you are trying to sync an invoice summary for the same.

For these error messages, refer our help article: Troubleshooting Invoice Failures and Sync Failures.

Failed

The sync failed due to an unexpected technical error.

All these errors are listed in the following table along with the action to be taken.

For the Failed sync status, here is the list of possible error messages, their meaning, and the solution to the problem:

Sync Type

Message

Description

Action to be taken

Journal Entry

{"response":{"code":"451","message":"Name 'MICD' didn't match with mapped value.","fields":"journalItemAccounts","data":[]}}

The chart of account for the item’s Code, Category, or Sub-Category is not defined in the POSA Item Mapping form.

In this error message, MICD is the Service Category code that is missing in POSA Item Mapping form.

1. Add the relevant item along with chart of account under Add Item in POSAccounting.

2. Sync the transaction for the sale date manually.

3. In the Admin Sync report, click Delete and then click Resync.

Journal Entry

{"response":{"code":"451","message":"Name 'MasterCard' didn't match with mapped value.","fields":"journalPaymentAccounts","data":[]}}

The chart of account for the payment method is not defined in the accounting platform POSAccounting Payment Mapping form.

In this error message, chart of accounts for Payment method MasterCard, is missing in the POSAccounting Payment Mapping form.

1. Add the relevant payment method along with chart of account under Add Payment in POSAccounting.

2. Sync the transaction for the sale date manually.

3. In the Admin Sync report, click Delete and then click Resync.

Journal Entry

{"response":{"code":"451","message":"Name 'STA' didn't match with mapped value.","fields":"journalTaxAccounts","data":[]}}

The chart of account for tax is not defined in the POSAccounting tax mapping form.

In this case, chart of accounts for Tax with the code STA in Zenoti, is not mapped in POSAccounting under the Add Tax section.

1. Add the relevant tax along with chart of account under Add Tax in POSAccounting.

For QuickBooks Desktop, the format in which you must add the tax is,

Sales tax chart of account code <#10042018#>Tax Agency Name

Example: 350.00<#10042018#>VA State Tax.

2. Sync the transaction for the sale date manually.

3. In the Admin Sync report, click Delete and then click Resync.

Invoice/Invoice Summary

{"response":{"code":455,"message":{"0":"Invalid account type used"},"fields":"false","data":[]}}

The payment type is of liability account, which is not allowed in QuickBooks Online or Xero.

Change the account type from liability to any other current asset in QuickBooks Online or Xero.

Invoice/Invoice Summary

Zenoti: GiftCardRedemption Item is not synced to Zenoti.

The item is not created in QuickBooks.

In this error message, GiftCardRedemp is not created in QuickBooks.

1. Click View details in the admin sync report for which the invoice summary is failed and click Create Item.

2. Choose the relevant Item Type and Chart of Account.
This creates the Item in the accounting platform.

3. Delete the failed summary from the Admin Sync report.

4. At center level, navigate to Admin> Integrations.

5. Expand the Manual Sync section.

6. Select the item type that was created (Service/Non-Inventory/Product/OtherCharge).

7. Click Get to sync the created item.

8. After the item is synced, expand the Manual Sync section.

9. Under Sales and Refunds, select the date for which the invoice summary failed and click Post to manually sync the invoice summary.

3. If you see an error message that’s not listed here, reach out to Zenoti Support.

See Also

Troubleshooting Invoice Failures and Sync Failures

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