Invoice failures occur when the scheduler is unable to retrieve the data for the jobs scheduled. The failure can be caused due to a mismatch of data between Zenoti, POSAccounting, and the accounting integration.
In the Sales Order Summary report, a few terms in the response message indicate the source of the failure. The following table lists these terms:
Response Message Contains | Description | Action |
Response | This is due to incorrect data in POSAccounting mapping form or in the accounting integration. | Ensure that there are no spelling mistakes, there are correct chart of account selected for the item, or the item is added correctly in POSAccounting or the accounting integration accordingly. |
Zenoti | This is due to incorrect data mapping in Zenoti. | Ensure that the items are synced or the payment method is added correctly. |
If you are still unable to troubleshoot the failure, reach out to Zenoti Support.