Invoice failures occur when the scheduler is unable to retrieve the data for the jobs scheduled. The failure can be caused due to a mismatch of data between Zenoti, POSAccounting, and the accounting integration.

In the Sales Order Summary report, a few terms in the response message indicate the source of the failure. The following table lists these terms:

Response Message Contains

Description

Action

Response

This is due to incorrect data in POSAccounting mapping form or in the accounting integration.

Ensure that there are no spelling mistakes, there are correct chart of account selected for the item, or the item is added correctly in POSAccounting or the accounting integration accordingly.

Zenoti

This is due to incorrect data mapping in Zenoti.

Ensure that the items are synced or the payment method is added correctly.

If you are still unable to troubleshoot the failure, reach out to Zenoti Support.

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