Nina (guest) wants to return the gift card that she purchased on Webstore, and wants a refund of the amount ($500.00).
The front-desk staff takes the following steps to process the refund:
Open the gift card invoice for Nina.
The invoice appears and the payment for the gift card is denoted as Online Banking (iDEAL).
2. From the I want to drop-down list, select Refund Invoice.
The Refund screen appears.
3. Select the checkbox beside the gift card and enter the amount to be refunded.
In this case $500.00.
4. Click Select Refund Mode.
The Payment Methods screen appears.
5. For the payment type Online Banking (iDEAL) enter the amount in the box
6. Click Refund.
The refund is initiated amount will be transferred back to the bank account of
the payer (Nina).