Nina (a guest), is purchasing a gift card on your Webstore and takes the following steps:

  1. Nina navigates to the Gift Card page of the Webstore and selects Amount Gift Card.

  2. Nina selects $500.00 as the amount for the gift card.

  3. She enters the recipient name and email address and clicks Proceed.

  4. Nina selects the occasion and selects the Delivery Date as Send Now.
    The gift card Summary appears.

  5. Nina clicks Preview and Buy.

  6. The payment page opens, and she sees two payment options:
    - iDEAL
    - Credit or Debit Card

7. Nina selects iDEAL and from the Select your bank drop-down list, selects her
bank and clicks Continue.

She is redirected to her bank page and is required to log in to her bank account.

8. Nina logs in to her bank account using her credentials and approves the payment.

9. After the payment is confirmed, she is redirected to the Webstore where she
sees the Webstore thank you page.
This completes the payment process for Nina.

When you open Nina’s invoice on the WebPOS, the payment is reflected as follows:

Payment Pending

If the payment for the gift card does not go through, and if the status is “Pending/Received”, Nina is redirected to the Gift Cards home screen and the following error message appears:
“Sorry, the payment network couldn’t process your transaction. Any deducted funds will be refunded by your bank in 3-5 days.”

Other Payment Errors

  • Refused or Canceled: If the status of the transaction is “Refused” or “Canceled”, guests are redirected to the respective screens (Gift Cards/Membership selection/Series Package selection) with an error message that reads as follows:
    “Sorry, the payment couldn’t be completed! Please try again or use a different payment method”.

  • Error: If the status of the transaction is “Error”, guests are redirected to the respective screens (Gift Cards/Membership selection/Series Package selection) with an error message that reads as follows:
    “Sorry, the payment couldn’t be completed! <Refusal Reason>. Please try again or use a different payment method”.

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