There are times when the front desk staff will have to overlap/double-book two block-outs for an employee on the Appointment Book.

Example: When there is a monthly therapist meeting that requires specific employees to be in attendance, the front desk staff will then overlap blockouts for therapists who cannot attend to guests during the blocked meeting time.

However, if Double Booking is set to warn, the system will trigger a warning dialog box when you try to double-book two block-outs with the same start and end time for an employee.

Workaround

To assist the process of double-booking block-out time for an employee without the system throwing an error, you will have to create two block-outs with different start and end times and then drag and drop the second blockout to the first blockout.

Example: Jess is a therapist at your salon. She is not available for appointments between 10:00 am to 10:15 am because of a mandatory staff meeting. You have to create two overlapping blockouts for her from 10:00 am to 10:15 am.

To overlap two blockouts

  1. Open Appointment Book.

  2. Ensure you are in the Therapist's view of the Appointment Book.

  3. Locate the service provider on the left panel under Therapists.

  4. To create a blockout from 10:00 AM to 10:15 AM, click and drag across the selected time period.
    The Block Out Time window opens.

  5. You can update the blockout details and click Save.

  6. To create a blockout from 10:30 AM to 11:00 AM, repeat the previous two steps.

  7. To overlap the two blockouts, drag and drop the 10:30 AM blockout to 10:00 AM blockout.

  8. To set the end time, reduce the time for 10:30 AM blockout by 15 minutes.

    Now you have two overlapping blackouts for Jess with the same start and end time.

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