If your organization awards commissions for sale of gift cards and prepaid cards, Zenoti Support would have enabled a setting to calculate commissions for gift cards and prepaid cards based on either the Price of Card or Value of Card.
However, if your organization changed the setting from Price of Card to Value of Card (or vice versa), chances are that Zenoti does not recalculate the commission appropriately.
To ensure commissions for the sale of gift cards and prepaid cards are recalculated correctly when you switch to award commissions based on Price of Card to Value of Card and vice versa, you must reprocess the previous invoices.
To reprocess previous invoices:
From the I want to menu, click Edit commissions.
Open Multiple commissions window.
Click Edit commissions for the gift card/prepaid card.
Save the edited commission for the gift card/prepaid card.
Zenoti recalculates employee commission for the gift card/prepaid card based on the setting you updated.