Collecting feedback from your guests will help you understand the areas of your business in which you excel and the areas in which you need improvement.

In online booking, your guests can rate the services that you provide to them. They can also share the feedback on social media. The guests can rate you for your services and leave a comment about what they felt was good or bad about the service.

Before You Begin

To collect feedback on services

There are two ways for you to prompt your guests to give feedback through Webstore (online store).

  • Email/text message

  • Manual

Email/text message

Example: Sandra, after finishing her Pedicure at your center, receives an e-mail thanking her for visiting the center. This mail has a link that asks her to rate the services.

She takes the following steps:

1. Sandra clicks the link in the email.
The feedback screen appears, which consists of the appointment details and the

name and photograph of the stylist (if uploaded).

2. Sandra rates the service 5 stars as she really liked your service.

Additional options appear asking Sandra to indicate what she liked the most.
3. Alternatively, if Sandra has issues with the service provided and gives only say,

two stars, she can specify the reason why she did not like the service and also

leave a comment on how to improve the services.
Note: After submitting the feedback, Sandra cannot change the feedback.

4. After Sandra gives her feedback, the feedback sharing screen appears where she

can share the feedback on social media.

Note: If Sandra clicks any one of the social media icons, she is redirected to
the respective website.

Manual

Example: Sandra, completes her Pedicure at your center. She would like to provide some feedback about the service.

She takes the following steps:

1. Sandra logs in to Webstore (online store).

2. She clicks the user profile icon on the top right. The User Profile Summary

appears.

3. She clicks Appointments.
The Upcoming and Past appointment tabs appear.


4. She clicks Past Appointments.

5. She clicks Feedback.
The feedback screen opens, and Sandra can give her feedback in the form of a

rating ranging from one to five stars, with five stars being the highest rating. She

can also leave a comment about what she felt was good or what could have been

better about the service.
Note: After submitting the feedback, Sandra cannot change the feedback.

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