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Disclaimer: The POS functionality on Zenoti Mobile V2 is only supported on iPads and Android tablets; it is not available on iPhones and Android phones.

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This article will help you learn how to use Auto Pay to collect payments on Zenoti Mobile V2.

To take payment using Auto Pay on Zenoti Mobile V2

1. From the Zenoti Mobile menu, tap Appointments.

2. Tap the Auto-pay guest’s appointment.

3. Change the appointment status to Check-in.

The guest’s saved card is authorized at check-in.

4. At the bottom of the appointment screen, tap Auto Pay while taking the payment.

The payment is processed, and you get the “Auto-pay successful” confirmation message.

In case the card authorization fails at check-in, the Auto Pay option is disabled, and the “Authorization failed for this invoice. Please collect payment in-store" failure message appears in the lower panel of the appointment screen.

You can then proceed to collect the payment by tapping Take Payment Manually.

You can view and revise the failed and pending Auto-pay transactions on Zenoti Mobile by navigating to the POS screen and tapping the Auto-pay icon.

Auto Pay Messages on POS

When you add retail items to the invoice on POS, the "Auto-pay is enabled for this Guest" message appears on the upper panel for an Auto Pay guest. In case the card authorization fails at check-in, the Auto Pay option is disabled.

Auto-pay is also available on the Appointment book and Queue.

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