Disclaimer: The POS functionality on Zenoti Mobile V2 is only supported on iPads and Android tablets; it is not available on iPhones and Android phones.


In this article, you will learn the steps on how to refund a closed invoice in Zenoti Mobile V2.

To refund a closed invoice

1. Open a closed invoice.

2. Tap the refund icon.
The Select Refund Items window opens.

3. Select the items you want to refund.

4. Update the item quantity and restock quantity.

5. Tap Proceed.
The Select Refund Methods window opens.

6. To refund the amount, you can either select the Standard Payment Methods (Cash, Check, Custom) or choose the Prepaid Card option.
Note: The guest can choose to split the refund amount across one or a combination of standard payment methods.

7. Select one or more payment methods.

8. In the Items Refund field, enter the refund amount.

9. If the guest wants a refund of the tip amount, enter the tip value in the Tips Refund field.

10. (Optional) To refund using the Prepaid Card method, select Prepaid Card.
The invoice amount will be refunded to the guest’s prepaid card.

11. Tap Refund.
The Refund Confirmation dialog box appears.

12. Tap Process Refund & Close Invoice.
The invoice is refunded, and invoice refund successful message appears on the top.

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