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Disclaimer: The POS functionality on Zenoti Mobile V2 is only supported on iPads and Android tablets; it is not available on iPhones and Android phones.

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In this article, you will learn how to delete payments in the new Point of Sale on Zenoti Mobile V2.

  • Delete credit/debit card payments

  • Delete cash payments

  • Delete custom payments

  • Delete prepaid and gift card payments

  • Delete loyalty point payments

  • Delete membership payments

Delete Credit/Debit Card Payment

To delete credit or debit card payments

1. Open an existing invoice.

2. To open the payment summary on the right panel, tap the arrow.
The invoice expands to show all the payment details.

3. To delete a credit card payment, tap the refund icon next to Credit (see the screenshot below).
The Card Transaction Refund window opens.

4. In the Refund amount field, enter the value you want to refund.

5. Tap Apply Refund.

Note:
If the refund takes place successfully, a SUCCESS message appears on the window.

The credit card payment is deleted.

6. To print the refund receipt, tap Print.

7. You can now select a new payment method to close the invoice.

Delete Cash Payment

To delete cash payments

1. Open an existing invoice.

2. To open the payment summary on the right panel, tap the arrow.
The invoice expands to show all the payment details.

3. To delete a cash payment, tap X next to Cash (see the screenshot below).
The cash payment is deleted.

4. You can now select a new payment method to close the invoice.

Delete Custom Payment

To delete custom payments

1. Open an existing invoice.

2. To open the payment summary on the right panel, tap the arrow.
The invoice expands to show all the payment details.

3. To delete a custom payment, tap X next to Custom (see the screenshot below).
The custom payment is deleted.

4. You can now select a new payment method to close the invoice.

Delete Prepaid/Gift Card Payment

To delete prepaid/gift card payments

1. Open an existing invoice.

2. To open the payment summary on the right panel, tap the arrow.
The invoice expands to show all the payment details.

3. To delete a prepaid/gift card payment, tap X next to Prepaid/Gift (see the screenshot below).
The prepaid/gift card payment is deleted.

4. You can now select a new payment method to close the invoice.

Delete Loyalty Points Payment

To delete loyalty point payments

1. Open an existing invoice.

2. To open the payment summary on the right panel, tap the arrow.
The invoice expands to show all the payment details.

3. To delete a loyalty points payment, tap X next to Loyalty Points (see the screenshot below).
The loyalty points payment is deleted.

4. You can now select a new payment method to close the invoice.

Delete Memberships Payment

To delete membership payments

1. Open an existing invoice.

2. To open the payment summary on the right panel, tap the arrow.
The invoice expands to show all the payment details.

3. To delete a memberships payment, tap X next to Memberships (see the screenshot below).
The membership payment is deleted.

4. You can now select a new payment method to close the invoice.

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