Some businesses prefer to mask the contact information of guests from the service providers. This helps businesses to maintain data privacy, gain the trust of their customers, and provide a seamless guest experience.

To restrict the access of service providers or other employees from viewing guest details on Zenoti Mobile, you can enable the following setting from Zenoti Web:

To mask guest contact info on Zenoti Mobile

  1. At the organization level, click the Admin icon.

  2. Navigate to Organization > Security Roles.

  3. Select the desired role.

  4. Go to the Permissions tab

  5. Expand the Zenoti Mobile section.

  6. Locate and select the Mask Guest Contact Info checkbox.

  7. Click Save.

The Mask Guest Contact Info is unselected by default. This setting will partially mask guest phone numbers and email addresses from being displayed on Zenoti Mobile to employees who are assigned a security role with this permission.

When this permission is enabled, the employees will only be able to see:

  • The last 4 digits of the phone number.
    Example: XXX-XXX-1234

  • The last 4 characters of the email address.

This permission will impact the guest search on the Guest tab, Booking Wizard, Calendar View, and the Guest Profile on Zenoti Mobile.

Disclaimer: The prerequisites for masking guest details have been updated to not be affected by any other setting.

Note: The Mask Guest Contact Info setting will only work on Zenoti Mobile. The users will still be able to see all the guest details on Zenoti Web.

Did this answer your question?