Table of Contents

Appointment Book and Booking Wizard

Connect

Classes/Fitness

Digital Forms

Employee Management

Gift Cards

Guest Management

Loyalty Points

Marketing

Memberships

Payments

Reports V2

Sales and Opportunities

Kiosk

Queue

Webstore V2

Zenoti Mobile

Miscellaneous

APIs

ezPulse

Appointment Book and Booking Wizard

Prevent Users from Opening the Same Invoice at the Same Time

With this release, Zenoti will show an alert message if different employees try to open the same invoice at the same time from different devices or from various touchpoints (such as Zenoti Web and Zenoti Mobile).

The alert message informs the employee that the invoice is open and is in use by someone else.

Change Provider for 0-minute Segments in Split Commissions Window

Earlier, the split commissions window showed only the primary therapist for a service and the user had to add new therapists in the window for them to be eligible for a part (or whole) of commission for the service.

With this release, we have removed the restriction to change provider for 0-minute segment services in the split commissions window. Now, the front-desk staff can change the provider for a service with 0-minute duration to any provider who can perform the service in 0-minutes.

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Connect

Configure Desktop Notifications with Sounds for Zenoti Connect

Earlier, Zenoti Connect did not notify the front-desk staff when new messages were received from guests. This resulted in poor guest satisfaction as guests end up waiting for a response from the front-desk staff.

To solve this issue, businesses can now configure desktop notifications with tones and sounds for Zenoti Connect. This will allow the front-desk staff to respond to guests immediately and help increase guest satisfaction.

Read our Help article

Role-Based Access for Zenoti Connect

We are introducing a role-based access to Zenoti Connect that gives businesses the flexibility to decide which feature of Zenoti Connect is open for all employees and which can be restricted to only some employees.

For example, businesses might want to give full access to the front-desk staff and provide restrictive access to the stylist or the provider. This will help protect client data and maintain privacy.

Read our Help article

Prioritize Messages with Keywords

Earlier, it was difficult for the front-desk staff to prioritize messages in Connect. With messages ranging from customer enquiries to appointment bookings and more, front-desk staff had to check every message and respond to it in a timely manner.

To make it easy to manage and to prioritize communications, you can setup specific keywords in Zenoti Connect that will only display messages that have the desired keywords.


For example, if you set up the keyword "Booking", Zenoti Connect will display all the messages that have the word "Booking" in the text content and highlight the word “Booking”. This will make it easy for the front-desk staff to prioritize the messages and also to reply promptly.

Read our Help article

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Classes/Fitness

Schedule Workshops using Webstore and CMA

With this release, apart from booking classes, guests can also book workshops on the Webstore and CMA. The workshops are displayed as events with name, date, and time of the event. Selection of an event allows the guests to do the following:

  • View the instructor's picture along with first and last name

  • Check the description of the event

  • Check the dates of the event

  • View the empty slots

  • Add themselves to the slots

  • Complete a booking

Enhanced Classes Attendance Report

In an earlier release, we had rolled out the Classes Attendance Report as part of Reports v2. This report helped you to monitor the attendance data of your classes, with various details such as the total strength of a class, the number of students who actually attended a class, and more.

We have made the following improvements to the Classes Attendance report as part of this release:

  • Filter data by using multiple options: With this release, you can use the Centers, Payment Type, Students Search, and Class Search fields to filter the data.

  • View Billing Zip details: With this release, we have added the Billing Zip column. This column helps you to calculate taxes for specific students based on their respective billing zip code.
    Note: Data in the Billing Zip column is displayed only if you filter the report by specifying the details of a student. No data is shown for this column when you apply other filters such as centers or class name.

  • View average class attendance data: With this release, we have added the Avg Class Attendance column. As the name suggests, this column displays the data on the average number of students who attended each class.

  • View details on original instructors and substitute teachers: With this release, we have added the Original Instructor, Sub Requested, and Sub Volunteered columns. These three columns display the respective details on classes for which a substitute teacher has been requested, classes for which a substitute teacher has taken charge, and the original instructor.

  • Group data of columns: With this release, you can sort the report by grouping the data of certain columns. Click the hamburger menu of any groupable column, and then select the Group by option. You can follow the same steps to ungroup a previously grouped column.
    Note: You can group only those columns for which the Groupable column icon is displayed.

Read our Help article

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Digital Forms

Review Multiple Forms from Reports V2

Now you can review forms in Reports V2. In the Forms report, all forms that have the Not Reviewed status will have a checkbox using which you can select multiple forms to review. You can review up to 10 forms at a time. During the review process, you can view and review each form with just one-click.

Read our Help article

Employee Management

Define Commission Slabs in Decimals

Administrators and business owners can now define and fine-tune commission slabs in decimals. For example, a commission slab for services may be defined as:

  • If the service revenue is 100.00 to 500.00 award 3% commission

  • If the service revenue is 500.01 to 1000.00 award 4% commission

  • If the service revenue is 1000.01 to 1500.00 award 5% commission

Note: Commission slabs for various items as defined will continue to work as they did previously – there is no change to the functionality.

Redo Penalty Amount to be Deducted from Revenue for Accurate Calculations to Award Commissions

Consider this example of revenue slabs configured for services:

  • Slab1: If service revenue is 100.00 to 250.00, award 4% commission

  • Slab 2: If service revenue is 250.01 to 350.00, award 5% commission

  • Slab 3: If service revenue is 350.01 to 500.00, award 6% commission

With this release, in given pay period, if an employee earns a service revenue (say $300) and has a redo penalty ($60), we will calculate the service revenue as $240. The employee will qualify for Slab 1 and will be awarded commission accordingly.

Earlier, in the same case, revenue calculated for the employee did not consider redo penalty and therefore the revenue was calculated as $300. Accordingly, the employee qualified for Slab 2.

Employee Profile Shows Audit Trail of Payroll Information

Businesses often use third-party software to manage employee payroll and require several details from Zenoti to be able to do so. Inevitably, such businesses make frequent updates to employee profiles that impact payroll calculations.

With this release, we have made the Effective from date visible for various payroll-related fields in the employee profile to help streamline payroll management.

For instance, if you change the Hourly rate or the Salary field in the employee profile on 20 May, the Effective from (right next to these fields) shows 20 May clearly.

We’ve also provided options to track history and see an audit trail of changes made to an employee’s record. As a business owner, you can use this information as a handy reference tool to troubleshoot payroll related issues, answer questions regarding payroll from employees, and more.

Read our Help article

Employee Export now more Robust

We have enhanced employee export to include more fields. Now, when you use the Export options (Excel, CSV) from the center and organization level, Zenoti exports details such as username, nickname, start date, end date, effective date, hourly rate, salary, overtime above hours, overtime multiplier, and overtime type.

Businesses can export such data, make the necessary updates to records, and then feed the updated data back into Zenoti.

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Gift Cards

Refund a Gift Card

Previously, it was not possible for you to refund gift cards purchased by your customers.

With this release, you can refund the entire price of a gift card back to a customer. It is possible to process gift card refunds via any of the existing payment modes.

Note: You can only refund those gift cards that have not been redeemed even a single time.

Guest Management

Collect Feedback from Guests who Book Day Packages

Earlier, you could collect feedback from guests only on individual services.

With this release, you can collect feedback from guests who book day packages. Note that you can collect feedback from the normal channels such as emails, text messages, and through Thank You notifications (using a link). Guests will also be able to leave feedback on day packages from the CMA (Consumer Mobile App) and the Webstore.

Improved Feedback Experience

With this release, guests will have an improved feedback experience. We have made the UI more intuitive and informative so that it becomes easier for the guest to view a summary of services she took and provide her feedback.

For example, we will show a picture of the provider and the name of the service so that guests have that information handy - helping guests give accurate and confident feedback. Administrators also have more configuration options from the Branding Look & Feel section of the Feedback settings at the organization level.

Read our Help article

Loyalty Points

Bring Forward the Expiry Date of Loyalty Points

Previously, it was not possible to advance the expiry date of a customer’s loyalty points from a future date to an earlier date.

With this release, you can bring forward the Redemption End Date of loyalty points from a future date to any earlier date until the current date.

Note: You cannot advance the Redemption End Date to a date earlier than the current date.

Example: Consider a scenario where the Redemption End Date of a customer’s loyalty points is 16th December 2021 and the current date is 16th December 2020. With this enhancement, you can bring forward the expiry date of those loyalty points to any date until the current date (16th December 2020). However, you cannot select 15th December 2020 as the Redemption End Date because it is earlier than the current date in this scenario.

Read our Help article

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Marketing

Allow Centers to Target Guests based on Last Visit

When a guest profile is created in a center, that center becomes the base center of the guest and, usually only that center can send marketing communication to such guests.

In some franchisee-based businesses, guests do not belong to any specific center. Centers are allowed to market to any guest who has made a recent visit to their center.


For example, if Adam Smith is a guest from the Los Angeles center (base center), and he visited the Nevada center recently, then only the Nevada center is allowed to include Adam Smith in marketing emails/SMS.

To support this in Zenoti, we’ve added the new option, Last Visit, for the organization-level setting Include visited guests in target segments (Admin > Organization > Organizations > Settings > General tab).

If you select this option and create an all-guests target segment, the campaign is sent to all guests who visited your center recently.

Read our Help Article

Prevent Other Locations from Editing or Deleting Target Segments of your Location

Earlier, any user with appropriate permissions could edit or delete any target segment.

With this release, businesses can control the target segments they create. That is, if your location created a particular target segment, you can prevent other locations from editing or deleting this target segment.

For example, if the corporate office or head office creates a target segment, then all locations can use it, but only the head office can edit or delete it. Moreover, if a center, let’s say the Los Angeles center creates a target segment, then only the Los Angeles center (and the zone to which this center belongs) and the head office can view and edit it.

This way, your location has more control on target segments you create.

Read our Help article

View where Discounts are in Use

Earlier, businesses could only view if a discount is in use, but not the location where it is being used and the item to which it is associated.

Moreover, with the new restriction on discount management (edit and delete based on location), it is necessary for businesses to identify the discounts that are used in a specific location so that they can easily manage the legacy discounts that are not in-use at a specific location.

With this release, the In-Use column on the Manage Discounts page will indicate a Yes only if the discount is used at the current location. Also, when you click the Yes link in this column for a specific discount, you can see the actual item with which the discount is associated.

In the screenshot, you can see that the discount 100% discount on all services is associated with a media campaign and is in use at the Los Angeles location.

Target Guests based on Last Visit with an Ex-Employee

Generally, when guests have a good experience with a specific provider, they prefer the same provider for their subsequent visits. If the provider leaves, guests usually start visiting the business where the provider is currently working. This is a big loss to your business.

Due to high attrition rate in the industry, it is important that your business retain such guests.

Earlier, we did not have any rule that helps target such guests in an attempt to retain them.

With this release, you can target guests who have had their last visit with an ex-employee (a terminated employee) and entice them with special offers and attractive discounts to continue visiting your business.

Important: To segment guests based on an ex-employee, ensure that you terminate the employee (and not delete the employee). This is to ensure that the employee details are available in Zenoti and you can create a segment based on the ex-employee name.

You can select the new rule Last Visit by Therapist under the Visits category.

Read our Help article

New Payment Macro for Thank You Emails

In this release, we’ve added a new macro, [Finalsaleprice] for Thank You emails that will display the total amount paid by the guest including tax and tips (SSG) paid using cash, card, or any custom payment.

When the email is sent to the guests, they can see the final invoice price:

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Memberships

Access Membership Log to Track Events

With this release, businesses will have access to the membership logs, which will help identify events such as when a membership type was changed and by whom, when the status of the membership was changed and by whom. This will help identify errors and enable easy correction. Using the logs, businesses can track the following events:

  • Membership amount collected
    Note: First collection will not be a part of this log, they will be found in invoice logs. For more information, see View Invoice Logs.

  • Membership payment type changed

  • Membership schedule change

  • Collect payment now

  • Redemption post cancellation/expiry change

  • Membership freeze

  • Membership unfreeze

  • Membership waive

  • Membership cancellation date/terminate date change

  • Membership status change

  • Collection status change

Membership Liability to be based on Service Credit Price Rather than on Membership Price

Earlier, Zenoti calculated the center’s liability as the amount the guest paid for the membership. With this release, centers can choose to calculate their liability based on the price of the service instead.

For example, if the regular price of a haircut is $50 but the guest has paid for a membership that includes a monthly haircut at $40 per cut, the liability to the center will be $50.

To change how the center’s liability is calculated, please reach out to the Support team.

This is also reflected in the Membership Liability Report

Note: When this setting is enabled, IRR, MRR, SCR are not required and hence hidden.

Icon to Indicate Frozen Memberships

In this release, you can identify frozen memberships with the icon

The new icon will appear next to the guest’s name in the following pages:

  • Guest Search in Appointment Book

  • Appointment Panel

  • Appointment on the calendar

  • Guest Search in POS

  • Booking Wizard

  • Clean up invalid accounts

  • Search guests in Loyalty

  • Manage Duplicates

If the guest has only one membership, then the frozen icon will show for as long as the membership is frozen.

If the guest has multiple memberships, then the latest membership status is taken. If the latest (by sale date) membership is frozen then the frozen icon shows up.

Collect Future Recurrence Fee Quickly from Guest Profile

Earlier, if a business wanted to collect a recurring fee that is scheduled for a future date, it was a cumbersome process that required long wait times for the guest at the front desk.

With this release, this process is simplified by placing a new button on the Guest Profile page that lets the front-desk staff collect the payment immediately.

The button is available only when:

  • There is at least one recurring payment remaining.

  • There is no scheduled payment on the current date.

  • The membership status is not Frozen, Expired, or Canceled.

When the user clicks the button:

  • If there are no failed or pending payments in payment history, a new invoice is created.

  • If there is a failed or pending payment, the existing invoice is opened.

In the payment history, in the Collection Type column, this payment will appear as Manual.

Read our Help article

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Payments

Major Improvements to Auto-Reconciliation Report

In the earlier release, we introduced the Auto-reconciliation feature for all businesses under Zenoti Payments. This feature allowed the businesses to reconcile collections with their respective bank deposits in an intuitive manner and also reduced the manhours spent in determining the business revenue.

After understanding how you perform your reconciliation activities and taking into consideration your feedback, we have made the following improvements to the Auto-reconciliation feature:

  • Download Report: Businesses can now download the reconciliation summary and the detailed report in an Excel or a CSV format. This provides more flexibility for the businesses to perform a reconciliation.

  • Custom Period: Earlier the reconciliation report displayed either a week-wise report or a monthly report based on the preferences set by the business. With this release, you can also define a custom period and view the reconciliation issues for that particular period to take necessary actions.

  • Notes: Earlier, businesses could enter reconciliation notes only at the end of the reconciliation process. With this release, businesses can enter notes while performing the reconciliation using the new Notes button that is available on both Step 1 and Step 2 of the reconciliation process. Businesses can also add notes for the manually reconciled transactions.

  • New Column "Refund Invoice Number": In the light of the Refund Invoice feature, the Payouts section of the reconciliation report will now include the column "Refund Invoice No". This will display the number of the refund invoice.

  • Manage Columns: A new button Manage Columns allows businesses to hide or show specific columns of the Reconciliation report based on their needs. Please note that this option is available only for a few columns.

  • New Floating Total Panel: The report will now feature a new floating total panel for both Step 1 and Step 2 of the reconciliation process. This panel will appear at the bottom of the screen and is independent of the vertical scroll.

  • ·Look and Feel: Apart from the above usability improvements we are also modifying the look and feel of the report to meet the current UI best practices.

Read our Help article

Accurate Reconciliation of Early Day Transactions

Zenoti Payments has a batch cut-off time at 12:00 AM PST. This means for a business in PST, an early day transaction of $100.00 on Jan 3rd at 12:30 AM PST is processed in the Jan 3rd batch. The payment for this transaction is made on T+2 days (transaction + 2 days) which is Jan 5th.

Earlier, payment reports such as Collections Report, Reconciliation Report, Register Summary Report, and Auto-reconciliation Report, did not consider the time zone difference (between PST and other zones). This was a problem especially for early day transactions for businesses in other regions. Early day transactions are typically transactions that happen after midnight (12:00 AM).

Consider the same example:

For businesses under PST, a transaction of $100.00 on Jan 3rd at 12:30 AM PST is processed in the Jan 3rd batch. The payment for this transaction is made on T+2 days (transaction + 2 days) which is Jan 5th.

However, for businesses under EST (3 hours ahead of PST), a transaction of $100.00 on Jan 3rd at 12:30 AM EST (that is 9:30 PM PST on Jan 2nd) will be processed in the Jan 2nd batch and the payment will be made on Jan 4th (Jan 2nd + 2 days).

Going forward, all the reports mentioned above will calculate the deposit date after considering the time zone difference resulting in accurate projection of deposit dates and effective reconciliation.

New Column in Collections – Online Transactions Report and in the Transaction Details Window

With this release, we are adding a new column Refund Invoice Number to the Collections - Online Transactions report and the Transaction Details window. This column will display the invoice number of the closed/open refund invoice. If there is no corresponding refund invoice, the column value will be NA.

This column allows you to keep a track of the refunds and their corresponding invoices.

Disable Display of Credit Card Receipt

Earlier, for a credit card transaction, when the front-desk staff clicked Close and Print, the credit card receipt pop-up appeared first and the Zenoti invoice appeared later. This caused confusion as the front-desk staff printed the credit card invoice and missed out on printing and handing the Zenoti invoice to the guests.

With this release, businesses can choose to disable the display of the credit card receipt from the organization-level setting Do not display card receipt when payment is added on the invoice ensuring the guest receives the printout of the Zenoti invoice.

Zip Pay now Available in the New Point of Sale V2

Zip pay is an online and in-store mobile payment method that is completely contactless and can be used to pay for bills, gift cards, and groceries.

With this release, Zip pay is now available in the new Point of Sale V2 (POS V2) of the Zenoti Mobile V2 under the category Custom Payment.

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Reports v2

Business KPI Report

With this release, you can leverage the new Business KPI (Key Performance Indicators) report to monitor the data on the performance of various centers of your organization. Use this report to track numerous business performance-related details such as the total business generated at a center, efficiency of a center, revenue generated from different channels, guest feedback and retention, and much more.

Here is a summary of the major features available in the Business KPI report:

  • Filter data by centers: Use the Centers drop-down list to view the business KPI data for multiple centers of your organization. You have the option to filter the data by either selecting any one center, or multiple centers, or all the centers of your organization.

  • View data for a specific date or time period: Use the Dates box to filter the business KPI data for a specific date (such as Jan 2, 2021) or for a time period (such as for the previous 6 months).

  • Display sales figures including tax amount: Select the Show Sales Including Tax checkbox if you want to view the sales performance figures that includes the associated tax amount.

  • Save a custom view of the report: Click Save View to save any custom modifications (such as display of only certain columns and in a certain order) that you used on the report. You can easily access a saved custom view on subsequent occasions that you generate this report.
    Note: You can click Delete View to remove a saved custom view of the report.

Read our Help article

v1 Reports Added to v2 Reports Collection

With this release, we have made necessary enhancements and included the following existing v1 Reports in our v2 Reports collection:

Sales and Opportunities

Quickly Send Rich Text Emails

With this release, users who work with the Opportunities module can send simple rich text emails while creating a new opportunity.

Quickly Assign Multiple Opportunities to a Single Sales Owner

Earlier, it was tedious for sales managers to assign owners for leads received from APIs as they must look at each opportunity and assign an owner. Similarly, when an existing sales lead owner went on leave, the sales manager had to manually assign each opportunity to a different owner. This could be a time-consuming exercise.

With this release, reassigning sales leads to new owners is a breeze. Sales managers will be able to select multiple opportunities and assign an owner with just a few clicks.

Read our Help article

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Kiosk

Smoother Check-In Experience on Kiosk

With this release, your guests will experience a smoother and seamless check-in process with Kiosk. We have made design changes, cleaned up the home screen to make it more compact and easier on the eyes, improved the guest selection screen, and check-in confirmation dialog box.

Your customers will now be able to check-in and get to their appointments without any time-lag or confusion.

Enable Description for Services on Guest Kiosk

With this release, guests can view descriptions for services on the Kiosk screen. Since Kiosk is the first point of interaction when a customer enters a salon, descriptions for services can help guests make informed decisions. This feature will substantially improve guest experience for businesses in the era of touchless front desk transactions.

Queue

Queue Reprocessing Considers Guests' Therapist Preference for Gender

Earlier, when a queue was reprocessed, Zenoti did not automatically update gender specific therapists for guests with gender preferences. If the guest specifically opted for a female therapist while booking a service, on reprocessing of the queue, the front desk-staff had to reselect a therapist for the service based on guest’s preferences.

With this release, once the queue is reprocessed and it is time for the service, a gender-specific therapist is automatically assigned for the guest.

Example:

Bella and Katie are female therapists at a salon. Susan, a guest walks in for a foot massage, specifying that she only wants a female therapist to provide her the service.

The front desk selects the option Any Female while adding Susan’s service to the queue.

At first, Bella is the therapist assigned to provide service to Susan. However, when the queue is reprocessed and there is a change in the schedule for all therapists, Bella gets assigned to a service for another guest. Hence, now Katie, another female therapist, is assigned to provide a foot massage.

Webstore V2

Send T&C via Email when Guests Purchase a Membership

Some memberships may have Terms and Conditions (T&C) enabled. Guests who want to buy such memberships must typically agree to the T&C.

Earlier, when a guest purchased a membership (with T&C) from the Webstore, after agreeing to the T&C, they did not have a record or a copy of the T&C.

With this release, when a guest purchases such a membership, businesses will be able to enable a notification to send a copy of the T&C to the guest in an email as a PDF. The guest can then refer to the terms and conditions when they require.

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Zenoti Mobile*

* Features in this section are coming soon

New Version of POS on Zenoti Mobile V2

User experience lies at the heart of cutting-edge technology. In line with this, we are introducing a new Point of Sale (POS) on Zenoti Mobile V2 with this release.

Compact, clean, with a new palette of colors and navigation options, the new POS is designed to eliminate the burden of tedious transactions and prolonged wait for customers. This new version of POS will enable coordination between various staff members, help carry out effortless transactions and guest services and serve as a foundation to collect guest information and transactional data to run a robust revenue model.

The new POS is tailored to fit each role at your business, such as therapist, front-desk staff, inventory manager, center manager, and marketing manager. We have tried to make the POS user-friendly, discoverable, easy-to-learn, and operate with the hope to reduce your business’s dependency on Zenoti Web.

Note: This feature is in beta stage as of now. We will soon communicate when this feature will be generally available (GA). Do watch this space!

Mirror Mode on ZMA V2

Earlier, we developed a mirroring capability which allowed businesses to display their transactions details to guests in real time on tablets connected to Zenoti Web. With this release, we have revamped the mirror mode screens for all users on Zenoti Mobile V2. Zenoti supports full functionality of mirror mode on Zenoti Mobile application for both Android and iOS tablets.

Display Auto Pay Notifications on ZMA V2

Auto Pay notifications are accessible to all users from ZMA V1. Similarly, for users who enable the new Point of Sale on ZMA V2, the revamped screens for Auto Pay notifications will be accessible from the Today’s Invoices and All Invoices screens.

Close Series Package after Refund on ZMA V2

Zenoti web provides an option to mark a series packages as Closed while claiming a refund. This means that a guest will not be able to redeem the remaining package benefits after the series package is closed.

With this release, the option to close a series package during refund is available for all users on Zenoti Mobile V2.

Support for GST on ZMA V2

With this release, the new point of sale on ZMA V2 will support a format to print receipts in compliance with the Goods Sales Tax (GST) for Indian customers.

Support for Gift Cards on ZMA 2

With this release, the new point of sale on ZMA V2 will support sale of gift cards to customers. A gift card may be predefined or can be configured with a custom spending limit. You can add single or multiple custom services and packages to a gift card as per the customer’s requirements.

The following gift cards are supported on Zenoti Mobile V2:

1. Predefined Gift Card

2. Service or Day Package Gift Card

3. Amount Gift Card

4. Bonus Gift Card

Modify Duration of Service Segments (iOS and Android)

Earlier, we did not support changing the length of a service segment on the Zenoti Mobile app as we did on Zenoti Web.

With this release, there is a new edit option in Zenoti Mobile, Modify Service Segment, that allows users to change the service duration of a segmented service included in an appointment. It also allows users to update the room, service provider, and time of the segmented service.

This enhancement will help the service providers gain better control and help decrease their dependency on the front-desk staff for changing the duration of service segments.

Mask Guest Details (iOS and Android)

Earlier, whoever had access to view guest contact information on Zenoti Mobile, could view all guest-related details without restrictions.

With this release, there is a new security role permission Mask guest contact info, that allows businesses to mask the guest contact information from their employees partially such as phone numbers and email addresses. The Mask guest contact info setting does not hide the names of the guests and is unselected by default.

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Miscellaneous

Access Articles from the Smart Help Widget

With this release, you can access context-sensitive articles right from the UI page or product page. For example, if you are on the Appointment Book page, you will find articles relevant to the tasks you are likely to perform on Appointment Book – you will not see articles related to setup or Admin functions on this page as these will not be relevant. They are, however, available through the Search box.

Similarly, if you are on any of the Marketing or Membership-related pages in the product, you can access the Help widget which will show you articles relevant to your context. We hope you will find this helpful as you navigate our software and that it will help you get your task done real quick so that you can move on to other more important things on hand.

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APIs

Classes/Fitness APIs

Cancel a Guest’s Membership

With this release, you can use an API to cancel a guest’s membership.

You must specify the guest’s ID and the membership ID as URI parameters. In addition, you can provide in the request body the membership’s cancellation date and termination date details.

If the guest’s membership is successfully canceled, the API displays the status code as “200.” However, if the membership cancellation process fails, the API displays the appropriate error code and error message as the response.

Read our API Docs article

Freeze a Guest’s Membership

With this release, you can use an API to freeze a guest’s membership to ensure that the membership benefits are not availed during the specified period.

You must specify the guest’s ID and the membership ID as URI parameters. In addition, you can provide in the request body the start date and end date of the freeze period as well as the fee required to freeze the membership.

If the guest’s membership is successfully frozen, the API displays the status code as “200.” However, if the membership freeze process fails, the API displays the appropriate error code and error message as the response.

Read our API Docs article

Unfreeze a Guest’s Membership

With this release, you can use an API to unfreeze a guest’s membership to allow the guest to avail the membership benefits again.

You must specify the guest’s ID and the membership ID as URI parameters.

If the guest’s membership is successfully reactivated, the API displays the status code as “200.” However, if the membership unfreeze process fails, the API displays the appropriate error code and error message as the response.

Read our API Docs article

Retrieve a Guest’s Pending Membership Collection Amount

With this release, you can use an API to fetch the pending membership collection amount that a guest needs to pay. This membership collection amount gets accumulated after a guest’s membership has been frozen on multiple occasions. Guests must pay that membership fee amount to reactivate their membership.

You must specify the guest’s ID and the membership ID as URI parameters.

If the guest’s pending membership collection amount is successfully retrieved, the API displays the status code as “200” and the appropriate due amount as the response. However, if the pending membership collection amount retrieval process fails, the API displays the appropriate error code and error message as the response.

Read our API Docs article

Loyalty Points APIs

Verify a Guest’s Payable Loyalty Points

With this release, you can use an API to check how many loyalty points and the loyalty amount (in $) that a guest can redeem while paying for an invoice.

You must specify the invoice ID as the URI parameter, and the API will display the dollar-value of the loyalty amount and number of loyalty points that the guest can redeem for the invoice payment.

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Redeem a Guest’s Loyalty Points

With this release, you can use an API to redeem a guest’s loyalty points while taking payment for an invoice.

You must specify the invoice ID as the URI parameter and other details such as the number of loyalty points that can be availed and guest OTP in the request body. The API will then include the specified loyalty points, and the guest will have to pay only the balance amount for the invoice.

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ezPulse

ezPulse now Integrates with Zenoti!

ezPulse is a mobile app that helps business owners and managers keep a finger on the pulse of their business. With ezPulse, you can run your business with the power of insights and collaboration.

Here’s what you can do with ezPulse:

  • Uncover important insights and act on them: Track metrics that matter and make data-driven decisions to improve performance across your organization.

  • Collaborate and resolve issues on-the-go: With in-app messaging, you can share a metric and collaborate better. You can take timely actions on negative trends and coach your teams with issue-specific solutions. 

  • Set goals and motivate your teams to achieve better results​: Define goals for your location and teams, monitor their progress, and share real-time feedback 

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