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Disclaimer: This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.
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The Digital Payments report lists all the payments that you collected via online payment providers integrated with Zenoti such as Stripe, Adyen, Worldpay, and more.

This report helps you to track:

  • Online collections of a center.

  • Payments received for a specific payment processor.

  • Collections for each card type.

This article consists of the following sections:

Navigation

  1. In Zenoti, click the Reports tab.
    The Reports Dashboard page opens.

  2. Click Try the New Version.

3. Search for and open the report.
The Digital Payments report opens in a new tab.

4. Depending on your requirement, select the desired filters.
Note: You can view the report only for those centers to which you have access.

5. Click Refresh.
The report is generated based on the selected filters.

Filter Criteria

Filter Name

Options

Description

Centers

  • List of centers

Enables you to generate the report for the selected center.

The centers available in this list are the base centers of the respective employees.

Transaction Date

  • Yesterday

  • Today

  • Last 7 days

  • Last 14 days

  • This Month

  • 2 Months

  • 3 Months

  • 6 Months

  • 1 Year

  • Custom

Lists the date or date range during which you had received digital payments via online payment providers integrated with Zenoti.

Payment Provider

  • Zenoti Payments

  • Vantiv

  • Adyen

  • Worldpay

  • Stripe

  • other configured payment providers

Lists the digital payments that you collected via the respective payment provider.

If you generate the report at Center-level, this list displays the payment providers that have been configured for that center.

If you generate the report at Organization-level, this list displays the payment providers that have been configured for the entire organization.

Transaction Type

  • All

  • Authorize

  • Refund

  • Reversal

  • Sale

  • Void

  • Chargeback

  • Chargeback Reversal

Enables you to filter the report data for all types of digital payment transaction types or for a specific type of transaction.

Transaction Status

  • All

  • Error

  • Failed

  • Originated

  • Pending

  • Queued

  • Returned

  • Settled

  • Success

  • Voided

Enables you to filter your digital payment collections for all types of transaction statuses or for a specific type of transaction status.

Payment Method

  • All

  • American Express

  • VISA

  • Mastercard

  • other configured payment methods

Enables you to filter the report based on the method of payment used by guests for digital payments.

View Type

  • Collection View

  • Batch View

  • Deposit View

Enables you to view the report data for a specific type of view for a particular payment provider.

For example, available view types for Worldpay are Collection View and Batch View. Whereas, available view types for Zenoti Payments are Collection View and Deposit View.

Column Descriptions

Column Name

Description

Additional Information

Center Name

Center in which the transaction was performed.

Transaction Status

Status of the transaction:

  • Error

  • Failed

  • Originated

  • Pending

  • Queued

  • Returned

  • Settled

  • Success

  • Voided

Invoice No

Note: This label can be different based on the setup of your organization.

Invoice number generated for the appointment or point of sale entry.

Note: To view the invoice details, click the invoice number link.

Transaction Date

Date on which the digital payment was collected.

Source

Source of the payment for the transaction: Mobile POS, Web, or Webstore.

This column also displays Auto-pay transactions in this manner:

  • WebPOS-AutoPay For Auto-pay transactions on Web POS.

  • MobilePOS-AutoPay For Auto-pay transactions on Mobile POS.

Guest Name

Name of the guest from whom the payment was collected.

Transaction#

Unique transaction reference number that the payment processor generated after successfully processing the payment.

Reference#

Reference number that Zenoti generated for the transaction.

PaymentId

Payment ID that the payment processor generated after the amount had been credited to the payment processor account.

Payment Method

Type of card that the guest used to pay for this transaction:

  • American Express

  • VISA

  • Mastercard

  • other configured payment methods

PaymentInfo

Basic details of the card that the guest used to make the payment.

Generally, this column displays the last 4 digits of the card. For example, XXXX-0002.

Transaction Type

Type of the digital payment transaction:

  • Authorize

  • Refund

  • Reversal

  • Sale

  • Void

  • Chargeback

  • Chargeback Reversal

Amount

Amount charged to the guest for the transaction.

Tip

Amount of tip that the guest provided as part of the transaction.

Other Fees

Amount that the guest paid as part of additional fees in the transaction.

Total

Total amount collected by the center for the transaction.

Total = (Amount + Tips + Other Fees) - Cashback

Fees

Fees charged by the payment processor for processing card payments.

Note: Available only for Stripe and Adyen payment processors. For any payment provider other than Stripe or Adyen, this column will display NA (not applicable).

Net

Net amount deposited to the center's or organizations' bank account after deducting processing fees.

Net = Total - Fees

Note: Available only for Stripe and Adyen payment processors. For any payment provider other than Stripe or Adyen, this column will display NA (not applicable).

Available On

Date on which the amount was or will be deposited to the center's or organizations' bank account.

Note: Available only for Stripe and Adyen payment processors. For any payment provider other than Stripe or Adyen, this column will display NA (not applicable).

CardOnFile

Indicates whether the guest’s credit or debit card has been saved in the center's or organization's file. This column displays the value as either Yes or No.

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