Gift Cards: Front-Desk Operations Handbook

Here is the complete list of articles to which you can refer for the Gift Cards Front-Desk Operations Handbook:

Understanding Gift Cards in Zenoti

• Gift Cards Overview

• What are Amount and Service Gift Cards?

• Improvements to Gift Cards Sale from Web POS

Sale and Purchase of Gift Cards

• Sell a Gift Card

• Sell an Amount Gift Card

• Sell a Service Gift Card

• Sell Predefined Gift Cards from the POS

• Print a Gift Card

Redeeming Gift Cards

• Redeem an Untaxed Gift Card

• Redeeming a Gift Card to Pay for a Taxed Membership Service

• Refund a Gift Card Payment

Gift Card Promotions

• Gift Card Promotions: Overview

• Gift Card Promotions: FAQ

Everything About Taxed Gift Cards

• Redeem a Taxed Gift Card

• Steps to Redeem a Taxed Gift Card in the POS Window

Viewing and Editing Gift Card Details

• View Gift Card Details from the Appointment Book

• View Gift Cards Purchased and Received History

• Edit a Gift Card Expiration Date

• Edit a Gift Card Balance

Notifications

• Print a Gift Card Email

Gift Card Reports

• Gift Card Reports - Overview

• Gift Card Report: Details

• Gift Card Report: Balance as on date

• Gift Card Report: Balances (Graphical)

• Gift Card Report: Revenue (Graphical)

• Gift Card Report: Sales (Graphical)

• Gift Card Report: Redemptions

• Gift Card Report: Expiration (General)

• Gift Card Report: Expirations (Graphical)

• Report: Liability – Gift Cards

• Daily Reports: Sales - Gift Cards

• Daily Reports: Gift Card Collections (Day)

• Daily Reports: Gift Card Collections (Month)

Gift Cards Online

• Purchase a Gift Card Online without Signing in

• Redeem Gift Cards Online

• View the Gift Card Balance Online

• Resending a Gift Card Email without Signing in

Gift Card Templates for Webstore

• Gift Card Templates

FAQs and Troubleshooting

• How to apply a masked gift card number to an invoice?

• How to ring out a BOGO Gift Card?

• How do I find the expiry date of a gift card?

• Refund a gift card payment back to a guest's credit card

• Edit the balance of a gift card from Guest Profile

• Edit the balance of a gift card from the Appointment Book

• How can I check the redemption transactions on a gift card?

• What permissions are required to view complete gift card numbers?

• How can guests check their balance online without signing in?

• How can Guests Resend a Gift Card Email from their Online Account?

• How do guests purchase a gift card online?

• Can I apply a campaign on a gift card sale?

• What is Price and Value in a Gift Card or Prepaid Card?

• Can I change the value on a service gift card?

• I am unable to view the redemption invoice of a payment made with a gift card

• What barcodes are compatible for gift cards in Zenoti?

• Can I refund a payment to a gift card?

• Why can't I see the full gift card number once I issue the card?

• How do I issue a gift card and not collect the payment for it?

• Can a gift card be used by anyone?

• Why did the recipient not receive the gift card email sent during the time of sale?

• Is there a way to cancel and reissue a gift card?

• How do I check the balance on a gift card?

• How do I track gift cards purchased online using the ‘Continue as guest’ option?

• Can guests resend a gift card email from their online account?

• How to resend an email for a gift card purchased online using the 'continue as a guest' option?

• How can I resend an undelivered gift card email?

• How can I check the balance of multiple gift cards for multiple guests?

• Where can I check a guest’s gift card history?

• Can gift cards be used to pay for tips and SSG?

See Also

• Gift Cards: Manager Operations Handbook