Loyalty Points: Front-Desk Operations Handbook

Here is the complete list of articles to which you can refer for the Loyalty Points Front-Desk Operations Handbook:

Getting Started

• Introduction to Loyalty Programs and Loyalty Points

• Types of Loyalty Programs in Zenoti

• Regular vs. Tiered Loyalty Programs

Regular Loyalty Program

• Bring forward the expiration date of loyalty points

• Extend Loyalty Points Expiry Date

• Expire loyalty points that have expiry date as Never Expires

• Manually Add Loyalty Points

Tiered Loyalty Program

• Cancel a Guest's Tier Enrollment

• Bring forward the expiration date of loyalty points

• Extend Loyalty Points Expiry Date

• Expire loyalty points that have expiry date as Never Expires

• Enroll Guest Again

Redemptions

• View Accrued Loyalty Points

• Generate OTP for Loyalty Points Redemptions

Loyalty Points Reports

• Reports for Loyalty Points

• Loyalty Points Report: Balance as on Date

• Loyalty Points Report: Balance as on Date by Guest

• Loyalty Points Report: Sales

• Loyalty Points Report: Redemptions

• Loyalty Points Report: Expirations

• Loyalty Points Report: Enrollment

• Report: Liability - Loyalty Points

FAQs and Troubleshooting

• Guest is not receiving loyalty points statement

• Do not award loyalty points on discounted items

• Loyalty Points Notification Emails are not Delivered

• Loyalty Points Notification Text Messages are not Delivered

See Also

• Loyalty Points: Manager Operations Handbook