In Zenoti businesses are allowed to redeem liabilities at any center - irrespective of where the liabilities are purchased.

Using cross-center redemptions, businesses can reconcile the amount that a center should collect or pay to other centers as a result of the redemption of liabilities: packages, prepaid cards, and gift cards.

Example: A guest purchased a $200 gift card from the Los Angeles center and redeems it on a service worth $100 at the San Antonio center, then the Los Angeles center needs to pay $100 to the San Antonio center.

  • Receivables (Amount to collect): The total amount a center should collect from other centers.
    Example: A guest purchased a $500 gift card from the San Antonio center and redeemed it on a service worth $200 at the Los Angeles center, then the Los Angeles center needs to collect $200 from the San Antonio center.

  • Payables (Amount to pay): The total amount a center should pay to other centers.

Configure Cross-Center Redemption for Packages

You can configure to post redemptions as an item or as a payment.

As Item

Select this option to post redemption based on the benefit actual price.
Example: If a liability (package or membership) was sold at $100 (with one benefit of $150), the redemption value that gets posted is $150.

  • Configuration for Receivables
    Enter the default item name for redemptions through packages that are sold at other centers and redeemed at this center.

  • Configuration for Payables
    Enter the default item names for redemptions through packages that are sold at this center and redeemed at other centers.

- Default item for Package Liability (Payable): Configure this to post a debit entry to the package liability account.
- Default item for Package Redemption (Payable): Configure this to post a credit entry to the payables account.

As Payment

Select this option to post redemption based on the liability price.
Example: If a liability (package or membership) was sold at $100 (with one benefit of $150), the redemption value that gets posted is $100 and the redemption discount that gets posted is $50.

  • Configuration for Receivables
    Map the payment type to the payment account or payment method for redemptions through packages that are sold at other centers and redeemed at this center.
    a. To configure this, expand the Payments Mapping tab.

b. From the Payment Header drop-down, select Package Redemption (Receivable).

c. From the Mapped Account drop-down, select the corresponding payment account or payment method.

d. Click Add.

  • Configuration for Payables
    Enter the default item names for redemptions through packages that are sold at this center and redeemed at other centers.
    - Default item for Package Liability (Payable): Configure this to post the redemption as a debit entry to the package liability account.
    - Default item for Package Redemption Discount (Payable): Configure this to post the redemption discount as a credit entry to the liability account.

- Default item for Package Redemption (Payable): Configure this to post the redemption as a credit entry to the payable account.

a. To configure this, expand the Payments Mapping tab.

b. From the Payment Header drop-down, select Package Redemption (Payable).

c. From the Mapped Account drop-down, select the corresponding payment account or payment method.

d. Click Add.

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