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Disclaimer: If your customer has bought a product on your Shopify store, and you need to refund the invoice, you MUST do that on Shopify - Zenoti does not support refunds for online purchases.
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When you refund an invoice on Shopify and the data is synced to Zenoti, you can find the refund details Zenoti:
- Refund Invoice
On the refunded invoice, you can see the refund details.
2. Product Transaction History
In product transaction history, you can see the refund details.
Note: All refunds (with or without restocking) are supported. However, the restocked stock is not updated back to Zenoti.
3. Refunds Sync Report
In the Shopify: Refunds Sync report, you can see the refund entires.