When a guest is not entirely pleased with how a service is performed, the business can offer to perform either the same service or another service for free or at a discounted price. Zenoti’s Redo Appointment functionality enables a service to be marked as a redo service which results in a reversal of the initial service provider’s commission.

While the Appointments data source brings in both redo and re-done appointments, it does not provide the mapping between the two. This data source bridges that gap. It brings in redo appointments, re-done appointments, the mapping between them, as well as additional details about each appointment.

Example use-cases

  • Number of redo appointments

  • Total discount given on redo appointments

  • Commission factors for employees for redo appointments

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