When a guest is not entirely pleased with how a service is performed, the business can offer to perform either the same service or another service for free or at a discounted price. Zenoti’s Redo Appointment functionality enables a service to be marked as a redo service which results in a reversal of the initial service provider’s commission.
While the Appointments data source brings in both redo and re-done appointments, it does not provide the mapping between the two. This data source bridges that gap. It brings in redo appointments, re-done appointments, the mapping between them, as well as additional details about each appointment.
Number of redo appointments
Total discount given on redo appointments
Commission factors for employees for redo appointments