Medical Spas or Medi-Spas are a hybrid between the traditional day spa and a medical clinic. Most of the services in medi-spas require medical procedures to be carried out that are usually performed by professional doctors.

These services also require guests to take mandatory consultation services that determine if the guests are allergic to certain procedures or whether the guests have any pre-existing conditions. Such consultations are termed as prerequisite services.

For example, the Facial Fillers and Botox Injections service requires a basic consultation (prerequisite) to determine the skin type, composition of facial muscles, and existing facial irregularities. This gives clarity to the service providers about the number of botox injections that are needed, and which parts of the face require such injections.

Zenoti allows you to create such prerequisite services and attach them to the main service to ensure that guests take prerequisites before the main service.

Before you Begin

  • If you want to enable prerequisite services for your business, reach out to Zenoti Support.

  • You must have an existing prerequisite service to add it to the main service. You can create a prerequisite service in the same way as you create any other service in Zenoti. Learn how to create a service.

To configure service prerequisites

  1. At the organization level, navigate to Admin > Resources > Services > <Service Name> (This is the main service for which you want to add a prerequisite service) > Prerequisites.
    The Prerequisites tab opens.

  2. From the The guest must have finished _ in the time range defined in the validity days field prior to booking main service drop-down, select all the below services.

    Note: To add a patch test as a prerequisite to a hair color appointment, select one of the below steps

  3. Configure the following fields:

    • Service: Enter the name of the prerequisite service to find and add to the main service.

    • Order: Enter the order of the prerequisite. This is helpful if there are multiple prerequisite services that have to be taken in a sequence. Enter the number 1 for the first prerequisite and so on.

    • Validity Days: Enter the number of days for which the prerequisite service is valid.

  4. Click Add.

    The prerequisite service is linked to the main service,

  5. Click Save.

  6. Click the General tab.

  7. Locate the Service Prerequisites section.

  8. Configure the following:

    • Enforce Prerequisites for this Service: Select this checkbox to enforce guests to book a prerequisite service while booking the main service.

    • Allow Prerequisites to be Booked with the Service: Select this checkbox to allow guests to book the prerequisite and the main service together. If you do not select this checkbox, your guests should first book a prerequisite service and then book the main service separately.

    • Enable Service Validity: Select this checkbox to set an expiry date for the main service. After this date, the guests must book the prerequisite service and main service again. For example, Judy (guest) is booking a Botox procedure. The Botox procedure can remove wrinkles on her forehead. But this is a temporary solution that will last for just six to seven months. After this, Judy must book another consultation, and based on the results of the consultation, she can book the Botox procedure again.

  9. Click Save.

    You have successfully configured the prerequisites for a service.

Next Step:

Webstore V2: Book a Prerequisite Service

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