In Zenoti, as a business owner, you can enable permission to unlock forms at each security role level; this ensures that the submitted data is editable only after authentication.
At the organization level, click the Admin icon and navigate to Organization > Security roles.
On the Manage security roles page, in the Role name box, search and select the employee role that you want to edit.
Click the Permissions tab and expand Appointment book.
To allow employees with this role, to unlock forms, for ServiceCustomData, select the Unlock forms check box.