If you’re not able to email the intake forms to some of your guests, it may be because the option to receive emails from your business is not selected for your guest.
If your guest wants to receive intake forms or other updates via email, you need to enable the setting from the Guest Profile page after guest confirmation.
To make sure your guest receives the email
1. Open guest profile.
The General tab opens by default.
2. Under Preferences, select the Receive Transactional Emails checkbox.
3. Click Save.
The guest will receive the intake forms.