Zenoti allows you to configure app notifications that are sent to your guests when they enable the Self-pay feature of the Consumer Mobile App (CMA).
These notifications inform the guest about the due amount after taking a service or after adding a retail item to the invoice.
To configure the app notification template
At the organization level, click the Admin icon.
Navigate to Organization > Organizations
Go to the Email/Texts tab.
Scroll down to locate Zenoti Go.
4. Beside Guest - Self Pay Completion, click Edit.
The Guest - Self Pay Completion notification template opens.
5. Select the “Turn this automated push message on” checkbox.
6. Use the following available macros to define a notification template:
Center State: State where the center is located.
Center City: This macro will display the name of the city where the center is located.
App Cost: This macro will display the total charges for the services.
Center Name: This macro will display the name of the center where the services were taken.
Visits: Number of times the guest has visited the base center.
Download Link: Link to download the Customer Mobile Application (if the Organization has it enabled).
Day of Appointment: Day on which the appointment was scheduled.
Center Zip: Zip code/postal code of the guest's base center location.
First Name: First name of the guest.
Start Time: Time when the appointment was scheduled to start.
Note: When you add this macro, the time zone is also appended to the time as per center time zone.Center Phone: Primary phone number of the guest's base center (corresponds to the Phone 1 field in the center’s settings).
Center Phone 2: Secondary phone number provided for the guest's base center (corresponds to the Phone 2 field in the center’s settings).
Center Addl Data1: Additional information about the center, provided in the Additional Text field in the guest's base center (Settings>Invoice& Receipts)
Center Address: Complete address of the guest's base center (corresponds to the Address 1 and Address 2 fields in the center’s settings).
End Time: Time when the appointment was scheduled to end.
Note: When you add this macro, the time zone is also appended to the time as per center time zone.Duration: Duration of the appointment.
Treatment List: List of services scheduled for the appointment.
Service Therapist List: List of therapists who were scheduled to perform the services in the appointment; also shows the service name.
Service Therapist Time List: Scheduled time for the service and the service name; includes the therapist’s name.
Center Country: Country where the guest's base center is located.
App Date: Date on which the appointment was scheduled.
Last Name: Last name of guest.
Org Name: Name of the organization.
Name: First name followed by the last name of the guest.
Invoice Comments: Any notes or information about the invoice that you want to share with your guests.
Center E-mail: Email address of the guest's base center.
Mail Unsubscribe Link: Link to unsubscribe and stop receiving marketing and campaign emails.
Service Custom Data Link: Link to the service data form. Email can be triggered from the Guest profile > Appointment tab. Click View or enter custom data related to this service icon and click Send custom data link button
Guest Data Link: Link to user data form. Link can be triggered from Appointment book > Guest profile > Send Guest Data Link.
The Send Guest Data Link button appears only if you have the Guest Data Form template activated.Service Data Link: Link to the service data form that your guests can use to specify any additional data related to service. For example, to effectively administer a hair spa service, you may need to know the guest’s hair type, or for a customized facial you would want to know and store the guest’s skin type.
Confirm Link: Link to receive the guest’s confirmation of the appointment.
Video URL: Businesses that have service-specific videos for say, pre and post care instructions, would like guests to watch videos related to before/after treatment. In such cases, they can use this macro. The macros get replaced with the Video ID entered in the service-catalog tab.
Gender: Gender of the provider.
Due Amount: This macro will display the pending amount in the current invoice.
7. Click Save.
You have successfully configured the app notifications for self-pay.