In this article, learn how to troubleshoot login issues as an owner or administrator.

An employee may face login issues and when this happens, she sees the following screen:

If you are an Owner or an Administrator and an employee reports login issues:

Check if the employee profile is active

The employee profile is active if the End Date field is blank.

Note: If there is an End date in the staff profile that is in the past then, the profile is inactive and the staff will not be able to log in. So, either update the End date or ensure that this field is blank.

Check if the right role is assigned to the employee

The staff profile has the right role assigned with respect to your location (center). If the role assigned is incorrect then, add or remove the roles as required.

Check if the employee has duplicate profiles

The employee has duplicate profiles - possibly the name of the employee is spelt differently or perhaps, the mobile number of the therapist varies between two or more records. If this is the case, identify the accurate employee record and then delete the duplicate record.

Update or reset the password for the employee

From the employee profile, click Update Password to update the password for an employee if they have trouble logging in.

You can also reset the password for the employee. If you click the Reset Password button, Zenoti will send a link to the employee’s registered email address. The employee must then click the link to reset their password.

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