- Go to Appointment Book, right-click any blank cell, and then select Search Invoice No/Receipt No.
- Type the specific invoice number, and then click the orange arrow beside it.
- Click Show.
- Click the I want to list box, and then select Reopen.
The specified invoice has been reopened.
- With the invoice open in the Point of Sale (POS) window, in the Collect Payment section, click the Transaction Details icon beside the added payment.
The Transaction Details window opens.
- Type the Balance amount to be refunded, and then click Refund.
A message appears stating that the refund transaction has been completed successfully.
- Click OK.