If your business allows cancellation of appointments on the Webstore and Consumer Mobile App (CMA), you can display a disclaimer text to your guests stating the terms and conditions for the appointment cancellation.

This article details steps for adding/editing cancellation policy on the Webstore and CMA.

To add/edit the cancellation policy on the Webstore

  1. At the center-level click the Admin icon.

  2. Navigate to Organization > Centers.

  3. Click Online Booking.

  2. Expand the Webstore V2 Settings section.
  3. Scroll down and locate the field Cancellation Policy.
  4. Add a new cancellation policy or edit if you already have a policy.

5. Click Save.

You have successfully added/edited the cancellation policy on the Webstore.

To add/edit the cancellation policy on the CMA

  1. At the organization-level, navigate to Admin > Organization > Organizations > Online Booking > Webstore V1 template.
    The Webstore V1 template opens.

  2. Click the General section.
    The General section opens.

  3. Scroll down to locate the Cancellation Policy setting.

  4. Enter your cancellation policy disclaimer text in the text box or edit the text if you already have a policy.

5. Click Save.
You have successfully added/edited your cancellation policy for the CMA.


See Also

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