Before you begin, ensure that you have Center > Hours security role permission for the administrator role.
To update center timings to indicate reduced working hours or temporary closure
At the center level, click the Admin icon and navigate to Organization> Centers.
Click the Hours tab.
If your business is temporarily closed, follow these steps:
For each day that your center is closed, in the Define Your Holidays section, select a Date and specify the reason as say, 'Coronavirus Outbreak'.
If front-desk staff navigates to this date on the Appointment Book, Zenoti shows an alert as follows:
5. If your business is working reduced hours, follow these steps:
a) Define your center's operating hours (Start Time and End Time).
Example: You may define your center's working hours as 8.00 to 13:00. This means, your center is operational from 8 A.M. to 1 P.M.
Important: By default, Zenoti opens the Appointment Book one hour prior to Start Time and extends one hour after End Time. Therefore, if you define your working hours as 8 A.M. to 1 P.M., the Appointment Book calendar opens from
7 A.M. to 2 P.M. so that the front-desk staff can track any preparation time that providers need to get ready for the day. The front desk can accommodate bookings during the Start and End Time you specify (8 A.M. to 1 P.M).
b) Define your center's Booking Start and Booking End time to specify the
booking slots you want to make available for online bookings (requests for appointments that come in from the Webstore and the Zenoti Mobile App).
Example: You may want to entertain bookings from the Webstore and Zenoti
Mobile App only from say, 10 AM. to 12 noon. In such a case, you may set up your Booking Start and End time as 10:00 to 12:00. When guests try for appointment slots online they can view slots only between these times.
6. Click Save.
The center hours will reflect either temporary closure or reduced working hours as defined in Steps 4 and 5.