After booking an appointment on the Consumer Mobile App, there will be cases when the guests may want to reschedule the appointments due to reasons aplenty.

Before You Begin

You must enable Appointment Rescheduling on the app through advanced settings. Reach out to Zenoti Customer Services team to enable this feature.

Note: Your guests cannot reschedule the appointment when inside the cancelation window. They can only cancel an appointment.

Consider the following example:

You set up the cancelation window to be active before 3 hours of the appointment. For an appointment at 5:00 PM, the cancelation window will be active from 2:00 PM (3 hours before).

If Janine has an appointment at 5:00 PM, she cannot reschedule the appointment after 2:00 PM as it falls within the cancelation window and she can only cancel her appointment. This allows you to restrict last-minute reschedules.

To set up a cancelation window, at center level, click the Admin icon and navigate to Organization > Centers > Settings > Appointment Book > Appointment Cancelation Fee.

Reschedule from the home screen

  1. Log in to the CMA.

    The home screen appears and CMA displays the Upcoming Appointments section.

  2. Tap the more icon (indicated by three vertical dots).

    • Call: Tap this option to open the phone app and make a phone call to the center.

    • Get Directions: Tap this option to open the maps app on your mobile device and get the location details of the center.

    • Reschedule Appointment: Tap this option to reschedule the appointment.

    • Cancel Appointment: Tap this option to cancel the appointment.

      Note

      Reschedule Appointment and Cancel Appointment are allowed only if you enable it for your app.

  3. Tap Reschedule Appointment and select an available time slot.

  4. Select a therapist by tapping Change Therapist.

  5. Tap Continue to book appointment.

Reschedule from the Appointments screen

  1. Log in to the CMA.

    If you are a returning guest, the home page appears as soon as the guest launches the app. The center is also pre-selected.

  2. Tap the hamburger icon on the top left to open the menu.

  3. Tap Appointments and select the Upcoming appointments tab

  4. Tap the more icon (indicated by 3 vertical dots).

  5. Tap Reschedule Appointment and select an available time slot.

  6. Tap Change Therapist and select a therapist and tap Next.

  7. Tap Book Now on the review screen to book appointment.

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