In Zenoti you configure and send notifications to your guests to update them about their queue position and approximate wait time.

Depending on the type of notification you configure for your business, your guests receive one of the following:

  • Confirmation Notification: An SMS or email notification informing the guests about their approximate wait time or queue position along with a link to monitor live wait times. 

  • Next-in-line Notification: The SMS or email notification informs the guest that they are next in line for the appointment. 

  • Threshold Notification: You can send your guests two SMS or email notifications based on their queue wait time. You can customize these on the center-level settings page. For instance, you can set up notifications to go to the guest 30 minutes and 5 minutes before their appointment.  

Before you Begin

Make sure you have configured the template for the following notifications at the organization level: 

To enable the notification

  1. At the center level, click the Admin icon and navigate to Organizations > Centers.

  2. Go to the Settings tab and expand the Guest Kiosk section.

  3. Scroll down and select Enable Wait time notifications for guests checkbox.
    The options to select different notifications appear to send the appointment confirmation notification to the guest. 

  4. Do the following: 

    1. Select the Next-in-line notification checkbox to send the notification to the guests.

    2. Select the First Threshold notification and Second Threshold notification checkboxes and enter the wait time at which you want the guests to receive these notifications.

  5. Click Save.

See Also

Kiosk: Macros to Customize Email/Text Notifications

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