In Zenoti, you can send two SMS or email notifications to your guests about the wait times. You can send these notifications at specific durations before the service starts.

For instance, you can set up notifications to go to the guest when their wait times are 30 minutes and 5 minutes.

To configure the template for Threshold Notification:

1. At the organization level, click the Admin icon and navigate to Organization > Organizations.

2. Go to the Email/Texts tab and expand Kiosk.

3. Next to (First) Kiosk Threshold Notification - Wait times, click Edit.

4. On the Edit page, turn on Email and Text toggles to send email and SMS notifications

   Configure the email notification template: 

  • To send an email copy, next to Cc, click Add to include recipients by their username, employee role, or email.

    Note: If you choose to add recipients by Role, all the employees mapped to that role in the base center receive the email notification.

  • Enter a subject in the Subject field. Alternatively, you can also use the macros from the available macros.

  • Customize the content in the Plain Text textbox.

  • Customize the content in the HTML textbox.
    Tip: Click Full Screen in the editor to edit the text in full-screen mode.  Depending on the recipient's browser, the email is delivered as plain text (no formatting and images) or HTML text (includes images, links, and formatting).

  • Click Send Test Email to send a test email and to view how the email appears to your guest.  
    Note: In the test email, macros will appear as is and will not be expanded. For example, if you have used [FirstName] macro in the email text such as  'Hi [FirstName]' then, test mail continues to show 'Hi [FirstName]' and does not show the actual first name of the guest.

​Configure SMS notification template:​


  • To forward a text message, next to Forward To, click Add and include recipients by their username, employee role, or phone number.
    Note: If you choose to add recipients by Role, all employees mapped to that role in the base center receive the text message notification.

  • Customize the message in the Text Message textbox. Alternatively, you can also use the available macros to customize text messages.    
    Important: Messages with more than 160 alphanumeric characters require two or more text (SMS) credits. Messages with one or more Unicode characters (international/multilingual text characters) require one text credit for every 70 characters.

  • Click Send Test Message to send a test notification to view how the message appears to your guest.  
    Note: In the test message, macros will appear as it is. For example, if you have used [FirstName] macro in the SMS text as 'Hi [FirstName]', then 'Hi [FirstName]' appears as it is but not with an actual first name of the guest.

8. Click Save.
    The notification is configured and when the appropriate setting is enabled for your
    center, the notification is sent to your guests. 

Next to (Second) Kiosk Threshold Notification - Wait times, click Edit and follow steps 4 and 5 for configuring email and SMS notification templates for (Second) Kiosk Threshold Notification - Wait times.

See Also

Kiosk: Enable Wait Time Notifications for a Queue-based Business

Kiosk: Configure Email/Text Template for Appointment Confirmation Notification

Kiosk: Configure Email/Text Template for Next-in-line Notification

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