With the Consumer Mobile App (CMA), you can send notifications to your guest which request for their feedback on the services taken.
In this article, you will learn how to configure such notifications.
To configure the request feedback notification
- Ensure that you are at the organization level.
- Navigate to Admin > Organization > Organizations > Email/Texts.
The email settings page opens.
- Scroll down to locate Zenoti Go.
- Click Edit beside Guest - Request Feedback.
Note: This notification can only be sent through the mobile app. Text and
Email notifications are not applicable.
5. Configure the following options:
a. Select the Turn This Automated Push Message ON checkbox.
b. Use the Available Macros to compose the push message.
c. Click Save.
When your guests tap on the notification, they are taken to the feedback screen of the Consumer Mobile App. This screen allows your guests to rate the overall experience and leave comments about the services.