With the Consumer Mobile App (CMA), you can send notifications to your guest which request for their feedback on the services taken.
In this article, you will learn how to configure such notifications.
To configure the request feedback notification
At the organization level, click the Admin icon.
Navigate to Organization > Organizations.
Locate Zenoti Go section.
Beside Guest - Request Feedback, click Edit
Note: This notification can only be sent through the mobile app. Text and Email notifications are not applicable.
5. Configure the following options:
a. Select the Turn This Automated Push Message ON checkbox.
b. Use the Available Macros to compose the push message.
c. Click Save.
When your guests tap on the notification, they are taken to the feedback screen of the Consumer Mobile App. This screen allows your guests to rate the overall experience and leave comments about the services.