Providers usually recommend retail items to guests while providing services. Guests usually purchase such recommended retail items during checkout. When a guest purchases the items, the provider receives a commission. If multiple providers are eligible for the commission, the front desk splits the commission among the providers.
If the front desk enters an incorrect split percentage or forgets to add a provider to split the commission with, then the front desk can do any one of the following:
Reopen the closed invoice and make the required changes
Edit the commission directly from the closed invoice
Note: You cannot edit commissions if the invoice falls within the payroll lock period.
To edit commissions directly from Closed Invoices
From the I want to menu, select Edit Commissions.
3. Make the necessary updates. For example, add another provider and specify the commission percentage split.
4. Click Save.
Run the payroll again for the commission-related updates to be reflected in reports.