The Turnaways data source provides information about all waitlists and turnaways, the final status of these requests, and other attributes of each request such as requested date and time slot and therapist.
When guests call in for appointments on busy days or during peak times, front-desk executives can capture the guests' requests in the waitlist. This information can later be used to convert the waitlist into a confirmed appointment when a guest's preferred slot becomes available. For more information on how to add guests to the waitlist, refer to this Help article.
If the guest's preferred time slot does not become available, the waitlist can then be converted to a turnaway. The front-desk executive can also directly mark the guest's request as a turnaway.
Example Use Cases
Number of turnaways over time
Number of turnaways by service
Requests by current status