Queue allows you to see all your walk-in guests who have checked in for an existing appointment or have created a new appointment. From Queue, your front desk can select a guest to render a service or skip to serve another guest.

The Queue interface has the following sections:

  • Main Menu

  • Marketing Section

  • Search and Refresh Section

  • Services Section

  • Providers Section

Note: You may or may not be able to see some of these options because of (center) settings for Queue. 

The main menu consists of the following options. 

  1. Guest Search Bar: Use the guest search bar to quickly search for a guest and open their profile. This is useful when the front desk wants to update any information, or look up information regarding memberships, packages and loyalty points in the guest profile. Instead of going back to the Appointment Book, the front desk  can use this search bar directly from the Queue.

   2. Views: Toggle between Queue view or Appointment view. 

   3. Calendar: Shows the current day and date. You cannot change the date
       as Queue functions only for the current date. 

   4. Actions: Click the Actions button to view a list of actions that you can perform.

  5. Booking Wizard: Click this icon to launch the Booking Wizard in a new
      window and add guests quickly to the queue.

  6. Point of Sale (POS): Take payments by opening the POS from the Queue.

  7. Price Check: Check the prices of your services and products, from the Price                 Check window.
      Learn more: Price Check.

  8. Employee Check-In and Check-Out: Allow your employees to check-in and                    check-out using the Employee Check In/Out icon.
       Learn more: Employee Check-In and Check-Out.

  9. Create, Manage Waitlists and Turnaways: Create and manage waitlists and                   turnaways.
      Learn more: Waitlists and Turnaways.

 10. Manage Mode: Click the Manage Mode icon to go to the Zenoti Web settings of           your center. 

 11. Center drop-down list: Select a center from this drop-down list. Your front desk            will be able to select a center only if they have the required permissions and if              the center has Queue enabled at the organization level and at the center level. 

Marketing Section

The Marketing section shows the promotions that are currently being run at the center. The front desk or the provider can take a quick look at such promotions and suggest the same to guests.

You can enable the Marketing section from the organization level > Admin > Organization > Organizations > Settings >  Queue/Guest Kiosk

Note: After you enable the Display Marketing Banner, you need to insert the HTML code for your marketing banner. Text should not be placed here. The length of the marketing banner should be 65px.

Walk-in, Search, No Show List, and Refresh

  1. Walk-in: Add new or existing guests directly to the queue by clicking Walk-in.

  2. Search Appointments: Search for booked and checked-in appointments. You can search with your guest name, phone number, email, and also with provider’s name. 

  3. No Show List: You can now view the list of clients marked as No Show by clicking the No Show List.

  4. Refresh: Click to refresh and update the wait list. The front-desk staff can use this icon to see updated wait times for guests in Queue View.

Services Section

The Services section consists of the following:

  1. Clients Waiting: Clients Waiting shows the list of guests, who have checked-in for their already booked appointments, or have booked new appointments. 

Guests booking their appointments using different sources are indicated.
All the appointments are shown in a queue, and your front desk can Start the services, Skip, Check In, or mark the guests as No Show.
Note: The name of the No Show button changes as per the label name defined for your center. To configure the button label for the No Show button, navigate to center level > Admin icon > Organization > Centers > <center name> > Settings > Admin Queue.

2. Clients Being Serviced: All the services that have started will appear in this section. Your front desk can mark services as complete and collect payments; they can also Undo the Start of a service - if a service was marked as Start by mistake. 

3. Total Clients Today: The total number of guests served during the day.

4. Estimated time: The total time it will take to complete the service.

5. Elapsed time: The total time that has passed since the service started.

6. Add Email: The Add Email option appears in the Clients Waiting and in the
 Clients Being Serviced screens for the guests whose email address is not available in  Zenoti. The front desk can use this option to add the email address of the guest to communicate easily with the guests.

7. Add Phone: The Add Phone option appears in the Clients Waiting and the Clients Being Serviced screens for the guests whose phone number is not available in Zenoti. The front desk can use this option to add the guest’s phone number to communicate easily with the guests.

8. Service Add-ons: You can add add-ons related to the service. Click the '+' icon to open the Add-ons window.

Select the add-ons you want to add for the service and then click Confirm.

The add-ons are added to the service.

9. Edit Provider: Click the edit icon and select a specific provider.
Note: To select a specific provider in Queue view, the Reschedule queue based on resource availability ( Admin icon > Organization > Centers > Settings tab > expand Guest Kiosk) setting must be enabled at the center level.

Providers Section

You can see a list of scheduled providers for a center. When the providers check-in they can take up appointments for your guests.  

Click the arrow on the top right corner of the screen to see this section.

The names of any checked-in or scheduled providers appear in this screen. The front desk can see the idle time for a provider in the Idle for (mins) column. Each time a provider is assigned an appointment, the idle time is reset to zero. This feature works only if the Assign therapist based on idle time setting is enabled for your center (Admin icon > Organization > Centers > Settings > Admin Queue).

See Also

Queue: An Overview
Queue: Required Configurations

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