Queue allows you to see all your walk-in guests who have checked in for an existing appointment or have created a new appointment. From Queue, you can select a guest to render a service or skip to serve another guest.

The Queue interface has the following sections:

  • Main menu

  • Marketing section

  • Search and refresh section

  • Services section

  • Providers section

Note: You may or may not be able to see some of these options as per the center-level settings for Queue. 

The main menu consists of the following options. 

  1. Guest Search Bar: Use the guest search bar to quickly search for a guest and open their profile. This is useful when you want to update any information or look up information regarding memberships, packages, and loyalty points in the guest profile.

  2. Views: Toggle between the Queue and Appointment views.

  3. Calendar: View the current day and date. You cannot change the date as Queue functions only for the current date.

  4. Actions: To view a list of actions that you can perform, click Actions.

  5. Point of Sale (POS): Opens the POS.

  6. Price Check: Check the prices of your services and products from the Price Check window.

  7. Employee Check-In and Check-Out: Check-in and check-out employees.

  8. Create and manage turnaways: Create and manage waitlists and turnaways.

  9. Manage mode: To go to the Zenoti Web settings for your center, click the Manage mode icon.

Marketing section

You can see the banners of ongoing promotions and suggest the same to guests.

Search and refresh section

The Search and refresh section consists of the following options:

  1. Search appointments: Search for booked and checked-in appointments. You can search with your guest's name, phone number, email, and also with the provider’s name.

  2. No show list: View the details of no-show guests for the day.

  3. Print appointments: Print appointment details or job cards for a specific appointment or multiple appointments. Learn how to print appointments and job cards.

  4. Refresh: Refresh and update the waitlist.


Services section

The Services section consists of the following:

  1. Clients waiting: Shows the list of guests who have checked-in for their already booked appointments or have booked new appointments.

    Guests booking their appointments using different sources are indicated.

    All the appointments are shown in a queue. In each appointment, you will see three buttons - Check In (to check in the guest), Start (to start the services), and No Show (to mark the guest as a no-show). Learn how to mark a guest as a no-show.

    Instead of No Show, you may see a different label for the button as customized by your center. For example: Left, Unavailable, etc. 

    Note: The name of the No Show button changes as per the label name defined for your center.

  2. Clients being serviced: All the services that have started will appear in this section. You can mark services as Complete and collect payments; you can also undo the start of service - if a service was marked as Start by mistake. Based on the organization-level settings, you may have to provide your login credentials to verify if you have permission to undo the start of service. If your organization requires it, you may have to select a predefined reason for undoing the start of service.

  3. Add Email: In the Clients waiting and the Clients being sections, you will see the Add Email option for the guests whose email address is not available in Zenoti. You can use this option to add the guest's email address to communicate easily with the guests.

  4. Add Phone: In the Clients waiting and the Clients being sections, you will see the Add Phone option for the guests whose phone number is not available in Zenoti. You can use this option to add the guest’s phone number to communicate easily with the guests.

  5. Service Add-ons: You can add add-ons related to the service. Click the '+' icon to open the Add-ons window. Select the add-ons you want to add for the service and then click Confirm. The add-ons are added to the service.

  6. Select provider: Generally, Zenoti automatically assigns a provider to the guest. Instead of a provider's name, based on organization-level settings, you may see First Available if the guest chose Any, Any Male or Any Female provider while booking the appointment. Click the edit icon to assign a provider. Based on the gender preference of the guest, you will see a list of only male providers or female providers or both in the list.

    At the bottom of the list, based on the organization-level settings, you may see the Specific Request check box. Make sure you select the check box if the guest chooses a provider. Next to the provider's name, if you selected the check box, you will see a label Requested.

    Note: The Specific Request check box gets selected or unselected by default based on the organization-level settings.

  7. Status: Status shows if the start of service is getting delayed beyond the expected wait time. Before the scheduled start time, Zenoti shows the time left to start the service in Green following a '-' (for example, -5 min). If the provider doesn't start the service even after the scheduled start time, Zenoti shows the time delay in Red following a '+' (for example, +1 min).

Providers section

On the top right corner, click Attendance. You will see a list of scheduled providers. To edit employee schedule, click the edit icon.

You can edit the status, shift start time, and end time of the selected employee. If the employee has already clocked in, you cannot change their status.

Block out times: You can create employee block out time from the Provider section on Queue. If your organization enables the required setting, you can edit and delete block out time in the Queue view.

  1. From the provider list, right click the required service provider's name.

  2. Click Block out.

    If the service provider doesn't have any block out times, you will see a pop-up for creating a block out time. If the service provider already have block out times, you will see the list of block out times.

  3. Perform the required action.

    Add new: Create a one-off or recurring block out time for the service provider. To create a recurring block out time, select the Repeat check box on the pop up and specify the nature in the Repeats list, frequency in the Repeat every list, start date, and end date.

    Edit: Click the edit icon next to the required block out time.

    Delete: Click the delete icon next to the required block out time. In a recurring block out time, you can delete the current day's block out and all the recurring block outs as well.

If your organization doesn't allow editing and deleting block out times from the Queue view, you need to switch to the Appointment view to manage block out times.

See Also

Queue: An Overview
Queue: Required Configurations

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