You need to enable Queue at the organization level and then configure at the center level for the Queue to function. 

To enable queue at the organizational level

   1. Navigate to Admin > Organization > Organizations > Settings > Queue/Guest               Kiosk.
      The Queue/Guest Kiosk settings opens.
   2. Locate and select the Enable Admin Queue checkbox.

  3. Click Save.
       Queue is enabled at the organization level and now you can configure Queue               and its settings in center level. 

You can launch queue web check-in for Kiosk without token using one of the following options: 

See Also:

Enable and Configure Queue for a Center

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