After you enabled Queue at the organizational level, follow these steps to set up Queue at the center level:

  1. Click the Admin icon and navigate to Organization > Centers.

  2. Go to the Settings tab and expand Appointment Book.

  3. Select the Operate Appointment Book in Queue Mode checkbox.

    Under the Settings tab, beneath Guest Kiosk, you will see Admin Queue.

  4. Click Save.

Configure Queue at the center level:

After you set up Queue, under the Settings tab, expand Admin Queue and configure the following settings as required:

  • Employee Availability Source: This setting allows you to choose to calculate wait time based on employee clock-in time or employee schedule. Learn how to set up wait time calculation.

    Note: You will see this setting only when you select the Reschedule queue based on resource availability check box.

  • Enforce therapist authorization: This setting allows your employees to authenticate the start of a service by entering an authentication code. To use this setting, you need to enable the passcode for your employees.

    Learn how to set up the passcode for your employees.

  • Assign therapist based on idle time: This setting lets you assign providers to your guests based on provider idle time. If disabled, the provider is assigned based on their utilization.

  • Appointment and Queue View Slide: This setting enables a drop-down for you to select between Appointment View and the Queue View.

  • Button Label for NoShow: Using the No Show button in Queue, if a guest does not show up, your front-desk staff will usually mark the guest as a no-show. In the Button Label for NoShow box, you can customize the label of the No Show button. For example, you can change the label to Left. The label should not have more than 13 characters.

  • Show Room Association on Admin Queue: This setting allows you to show the room associated with the service on the appointment block of the Queue.

  • Show Available Therapists in Admin Queue: This setting allows you to show the available therapists to your front-desk staff. Your front-desk staff can track the utilization of the checked-in providers and manage the block out times.

    Note: Only the providers, for whom the catalog is enabled, the schedule is created for the day, and who are checked in, are shown in this list.

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