Appointment Book

Add Missing Guest Profile Information in Fewer Steps

The front desk may be blocked while taking payments if the guest profile has incomplete information. Earlier, the front desk would have to open the guest profile, fill in the required information, save the guest profile, and come back and attempt to Take Payment again.

The front desk can now add this missing information from the same page (Take Payments page) thereby speeding up the payment process. 

Track Tips and SSG Amounts in Register Closures

Earlier, tips/SSG amounts collected by cash and credit card modes were not included in register totals in the Register Closure report (Close Payments screen). This made it difficult for business owners that don’t pay out tips/SSG on the same day to tally their total collected amounts with those reported in Register Closure at the end of the day.

You can choose if you want to track tip and support staff gratuity (SSG) amounts as part of register closure. This is useful if you do not pay out tips and SSG immediately.

The tip and SSG amounts (when paid in cash or using credit cards) are tracked in the Expected Amounts and Actual Amounts sections of the Close Payments screen. 

To enable this setting, reach out to Zenoti Support.

To learn more, read the help article

Alert the Front Desk when Moving Services with Zero Minute Segments

Service segments and time-scaling are a great way to accommodate service time variations between junior and senior providers. Note that junior providers tend to take longer time to complete services and therefore may have longer service segment durations. 

Earlier, if the front desk moved any services with segments (by dragging and dropping) from senior to junior providers, there was every chance that service segments with zero minutes were lost altogether. 

Now, Zenoti warns the front desk when they move any such services so that they can make an informed choice on the next steps. As a best practise, we recommend the front desk to use the Move Appointment option from the context menu to ensure that all segments of a service are moved. 

Loyalty/Guest Management 

View the Nearest Appointments First in the Guest Profile

Earlier, the upcoming appointments in a Guest Profile appeared in a reverse chronological order. Meaning, the appointment scheduled last appeared first. Consider this example. Clara has recurring appointments scheduled every month for a year (say from January 2019 to January 2020). In such a case, the front desk will see Clara’s appointments in January 2020 at the top of the list which is not very helpful.

This is now changed. Upcoming appointments now appear chronologically. Meaning, the nearest upcoming appointment appears first in the list, saving ample time for the front desk (who don’t have to scroll till the end of the list to just find the next appointment for a guest). 


Flexibility to Award Commissions on Gift/Prepaid Card Value

Before this release, you could only award commissions on the Gift/Prepaid Card price and not the value. Now, you have the flexibility to award commissions on gift/prepaid card value instead.

This means, if you run a gift card promotion, for example, if you offer a $100 gift card for $90, you have the flexibility to decide if your service provider earns commission on the $100 card value or $90 sale value (when the guest redeems the card).

To learn more, read the help article

Search for Employees Using Nickname

Earlier, when searching for employees in the Employee List page, you could search by the first name, last name, phone. Emp code, any tags, email id, and username.
Now, you can also search using the employee’s nickname. 

Changes To The Employee Schedule Page

Earlier, the Employee Schedule page loaded all employees for a center by default. Now, if you have more than 50 employees, you will need to select a filter, for example, job or role, to pull up a list of employees to schedule.

To learn more, read the help article


Check out Products Directly for Consumption

Earlier, if your organization checked out products only for consumption, every time an employee checked out a product, the employee had to explicitly select the Checkout for consumption checkbox during a product checkout. This was error prone.

In this release, we have added a new organization setting, Enable auto checkouts for consumable product consumption. When this setting is enabled, Zenoti ensures that the Checkout for consumption checkbox is always selected during a product checkout.

To learn more, read the help article

In this release, we have added a new barcode print setting Regular (65 labels) - Avery L7651 at the center level. This setting allows you to print barcodes on Avery L7651 labels.

To learn more, read the help article


Include Additional Org or Center Details in Guest Communications

You may want to add organization or center-related information in guest communications such as nearest landmarks or a map for directions to your center, or you may want to push advertisements and announcements to guests. 

Zenoti provides Optional Fields at the organization and center details page that you can use as macros in transactional and marketing communications (SMS and Email).

Example: If you add the link to your organization's Facebook page in Optional Field 1, and add the macro CustomMacro1 in your SMS message, when a guest receives the message, the guest will see the link to your organization's Facebook page. 

To learn more, read the help article

Enforce Uniqueness of Email Address in Guest Profiles

Earlier, when creating new guest profiles, you did not have the ability to enforce uniqueness of email address. You could only enforce uniqueness of mobile number.

In this release, we have added a new setting that allows you to enforce uniqueness of email address when creating new guests. To do this, you needed to ensure that the checkbox, Allow multiple guests to use the same email address, is cleared (not selected). 

Zenoti Webstore

More Flexibility in the Webstore 2.0

Guests can now more easily select preferred providers for multiple services in an appointment during online booking. The guest is presented with all available providers for each service. The online booking flow also shows pricing specific to each provider. 

Zenoti Mobile

Improved UI for Providers in Zenoti Mobile 

Your providers now have an improved UI when checking their commissions. Commissions will be shown by pay period. Tips will also appear separately from commissions.

Earlier, Zenoti Mobile displayed commissions, tips, and sale amounts by month, rather than by pay period.

We have also reorganized the tabs in the dashboard. You will now see Sales as the first tab followed by Tips, Commission, and Performance.

Zenoti Connect Available on Zenoti Mobile 

Zenoti Connect allows peer-to-peer communications between employees at a center. This can be done through the core Zenoti system; and has now been extended to Zenoti Mobile (iOS and Android). 

Improved UI for Guest Notes (iOS) 

Earlier when guest Notes were added, the guest profile showed only the Note and the Type of note.

With this release, when you add a Note, guest profile shows additional details such as the date and time the note was added, who added the note, and the center the note was added from. Also, you now don’t need to refresh the page to see a newly added Note - the new Note appears on top of existing notes.

View Room Details for Appointments (iOS) 

Room details are important for service providers as they need to know which room the guest is in for a service. Earlier, while booking a service, you could select a room, but the room details did not appear in the appointment details.

With this release, when guests book appointments, details of the room also appear in the appointment details.

Providers Cannot Delete Items Added by other Providers (iOS) 

Earlier, if a provider added a service or product to an appointment, and the guest has another appointment the same day, the next provider could view the added item and could delete it too.

This is now changed. While all the providers waiting on the guest the same day, can view items added by any of them, they can delete only the items added by them.

Restrict Modification of Appointments of other Providers (iOS) 

Earlier, Zenoti Mobile allowed providers to look at the appointments of other service providers and also modify them.

With this upgrade, providers will be able to only modify their own appointments and cannot modify appointments of other providers. Note that all providers will still be able to view all the appointments of all guests. 

Hide Services Added during Billing (iOS)

Earlier, if a provider started a service for a guest, and added a new service on the guest's request from Zenoti Mobile, the added service appeared in the Appointments tab of Zenoti Mobile.

With this upgrade, if the organization setting, Do not display services added during billing in Appointment Book option is selected, and if services are added during an existing appointment, they are not displayed in the Appointments tab.

Mobile POS Shows Appointment Book Icons (iOS)

Earlier, Appointment blocks in the Mobile POS did not show Guest Category icons due to which, providers were unable to identify guest categories and take appropriate actions. 

With this release, all the icons that appear in the Web POS for Guest Category such as High Spender, Regular Guest and New Guest, will appear in the Mobile POS for a better guest identification and appropriate service management.

Providers can Add or Delete Services while Rebooking (iOS) 

Earlier, if a guest had an appointment with a provider, the provider could rebook the appointment for the same services. Now, if a provider rebooks a guest's appointment, the provider can additionally add or delete services in the appointment.
Note: The changed functionality is available to all and requires no configuration. Do note that providers still continue to add only the services they are assigned to. They still cannot change the guest or the provider.

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