It is a good idea for business owners to always know how their services are performing. Which services are popular? Which services are not popular? Why? What measures may improve the performance of services that are not that popular with guests.
Based on the filters you select, you can view details of the actual value of your sales (for services) and the count.
Filters
The Service Sales and Count dashboard has the following filters:
- Time Period: The report loads based on the time period you specify. You can set the time period filter to any one of the following options:
a) Today: If today is 14 April, Zenoti will show the report for 14th April.
b) Yesterday: If today is 14 April, and you select Yesterday, Zenoti will show the report for 13th April.
c) WTD (Week to date): If today is 10 April (Wednesday), and you select WTD, Zenoti will show the report from 8th April to 10th April. This is because, as per Zenoti's definition, the week begins with a Monday.
d) Previous week: If today is 16th April, and you select Previous Week, Zenoti will show the report from the previous Monday to the following Sunday. That is, week of 8th to 14th April. This is because, as per Zenoti's definition, the week begins with a Monday.
e) MTD (Month to date): If today is 14th April, and you select MTD, Zenoti will show the report from 14th March to 14th April. On the next day, the report will be for 15th March to 15th April.
f) Previous month: If today is 14th April and you select Previous month in this filter, Zenoti will show the report from 1st March to 31 March.
g) QTD (Quarter to date): If today is 14th April and you select MTD, Zenoti will show the report from 1st Feb to 14th April.
h) YTD (Year to date): If today is 14th April 2019 and you select YTD, Zenoti will show the report from 14th April 2018 to 14th April 2019.
Note: YTD is the default value that loads in this filter.
i) Custom: If you select Custom, you must further specify a Custom Start Date and a Custom End Date to get reports for the specified custom date range.
Important: Use the custom start and end date filters only with the Custom option of the Time Period filter. Without the Custom option, the Custom Start Date and Custom End Date do not have any meaning. That is, though you can select custom start and end dates with say, WTD (Week to Date) or MTD (Month to Date) options, you will not notice any impact on the report. Only when you select the custom start and end dates with the Custom option, you will see reports based on custom time periods. - Zone Name: Use this option to filter all the charts based on the Zone you select.
- Centre Name: Use this option to filter all the charts by the Center you select.
- Guest Gender: Use this option to filter all the charts by Male, Female, or Not Applicable or All guests respectively.
- Is Member: Use this option to filter all the charts by Male, Female, or Not Applicable or All guests respectively.
- Guest Type: Use this filter to specify the Guest Type such as Existing Guest, New Guest, or All.
- Service Category: Use this option to filter based on service category. For example, you may choose hair services as the service category.
- Item Name: Use this option to specify the name of the service. For example, if you choose hair services as the service category earlier, you can further filter down to services such as global coloring, color touch up, hair cut and blow dry, hair straightening, or hair perm.
Top Three Performing Services
This chart shows your top-three performing services backed up by numbers for service count for the date range you specify using filters.
Service Count - Month on Month
This line graph shows the service count sold month on month. If the date range you specify is more than a year, then the details for each year appear in different colored lines.
Service Value - Month on Month
This line graph shows the service value or the value of sales (cash revenue) month on month. If the date range you specify is more than a year, then the details for each year appear in different colored lines.
