You can use the Membership Renewal Thank You Notification to send automated email and text notifications to primary members (of a membership) when their membership is auto renewed.
To configure Membership Renewal Thank You notification:
At the organization level, click the Admin icon.
Select Organization > Organizations.
On the Manage Organization page, click the Email/Texts tab.
Scroll down to the Memberships and Packages section.
Click Edit next to Membership Renewal Thank you Notification.

6. On the Edit page, configure the following templates:
Membership Renewal Thank You Notification - Email
- Select Turn this automated email on checkbox to activate the email template.
- To send an email copy (Cc), click Add to include recipients by username, employee role, or email.
Note: For recipients added by role, all employees mapped to the role in the guest's base center receive the email notification.
- Edit the Subject field and use the available macros if required.
- Use the available macros to customize the content for plain text and HTML emails.
Tip: Click Full Screen in the editor to edit the text in full-screen mode. Depending on the recipient's browser, the email is delivered as plain text
(no formatting and images) or HTML text (includes images, links, and
formatting).
Membership Renewal Thank You Notification - Text Messages (SMS)
- Select Turn this automated message on checkbox to activate the text message template.
- Click Add to include recipients by their username, employee role, or phone number
Note: For recipients added by role, all employees mapped to the role in the guest's base center receive the message.
- Use the available macros to customize text messages.
Important: Messages with more than 160 alphanumeric characters require two or more text (SMS) credits. Messages with one or more unicode characters (international/multilingual text characters) require one text credit for every 70 characters.
7. Click Save.
Troubleshooting: There may be times when a guest may fail to receive the intended email. Learn more