In this article, you will learn about the steps involved in setting up and connecting a Verifone e355 reader to your WiFi network via DHCP.

Before you Begin

  • Make a note of the Verifone e355's Serial Number. The Serial Number starts with S/N and is printed on a label affixed to the underside of the Verifone e355. You will need this to configure your Zenoti account to accept Zenoti Payments.
  • Ensure that your Verifone e355 is fully charged and you have the charging cable handy.
    Note: When the device is charging, a yellow light blinks on the right side of the device.

To connect Verifone e355 to your WiFi network  via DHCP

To setup your Verifone e355 device, you must be aware of the following keys.

General Configuration

1. Turn on Verifone e355 by holding down the green key for a few seconds.

2. Press yellow and 1 keys at the same time.
    The Engineering Menu appears on the device.
    Note
: If you are prompted for a password, enter 12345678.

3. Scroll down (using the # key) until Comms Setup is selected, and enter the Comms
    Setup
menu (using the green key).

4. Select Comm Type and press Enter.

5. Select the WIFI option and confirm by pressing Enter.

    You are returned to the Comms Setup menu.
    Note:
If you do not return to the Comms Setup menu, press the yellow key until you
    go back to the Comms Setup menu.

6. In the Comms Setup menu, scroll to and enter TCP/IP config

7. Enter TCP Mode and select the TCP Server option and press Enter.

   Press the Cancel key (red key) until you go back to the Engineering Menu.

Set the Listen Port

1. In the Engineering Menu, Enter Connection Setup.

2. Enter Listen Port.

3. Enter (or verify) 16107 as the Listen Port and confirm by pressing the Enter key. 

    Press the Cancel key (red key) until you go back to the Engineering Menu.

IP Configuration

1. In the Engineering Menu, enter the Comms Setup menu.

2. Select TCP/IP config.

3. Select IP Mode.

4. Select DHCP.
    You are returned to the TCP/IP config menu.

    Press the Cancel key (red key) to go back to the Comms Setup menu.

Add WiFi profile

1. Enter the Comms Setup menu.

2. Select WiFi config.

3. Select Add WiFi profile.
    The Verifone e355 searches for available WiFi networks.

4. Select the WiFi network you want to join (using the * or # keys) and press Enter. 

5. Enter the correct WiFi password. Press Enter when done.
    You are returned to the WiFi config menu.
     Note: If you need to enter special characters for the password, press and
     hold the # key until you find your required character.

Enable Roaming

  1. In the WiFi config menu, select Setup Roaming.

2. Select Enabled.

3. For the Wifi Roaming Threshold%, enter 10.

    You are returned to the WiFi config menu.

Disable Power Saving 

1. In the WiFi config menu, select Setup Power Saving.

2. Select Disabled

3. Select Enter.
4. Press the Cancel key (red key) until you go back to the Engineering Menu.

Set the correct WiFi profile

1. In the WiFi config menu, select Set WiFi profile.

2. Select the profile you have just created (it will be named like the network point you
    have just joined). Press Enter when done.
    Note: If you do not see a profile listed, repeat the Add Wifi profile steps again
    (listed in the previous section).

3. Press the Cancel key until you exit the Engineering menu. 

4. The card reader will update and try to connect to your WiFi.

When the Verifone e355 is successfully connected to the WiFi, a Welcome Screen displays and a WiFi icon appears in the upper left corner of the device.

Note: You need to reboot the e355 device after configuration.

  1. Press yellow and 1 keys at the same time.
    The Engineering Menu appears on the device.
    Note: If you are prompted for a password, enter 12345678.
  2. In the Engineering Menu, scroll down (using the # key) until Reboot is selected and press Reboot (using the green key).

Optionally, you can:

  1. Hold the Cancel key (red key) down until you hear a series of beeps and the device powers down.
  2. Press and hold the Enter key (green key) for a few seconds until the device powers on.

Make a note of the IP address

For Zenoti to process payments using your Verifone e355 card reader, you must update the IP address of your Verifone e355 in Zenoti. 

To view the IP address of your Verifone e355 card reader

1. Press yellow and 1 keys at the same time.The Engineering Menu appears on the
   device.
   Note
: If you are prompted for a password, enter 12345678.

2. Scroll to and enter Reports.

3. Select and enter TCPIP Report.

4. You will see the IP address.
     Make a note of it. 

Next Steps

If you are configuring Zenoti Payments for the first time

Proceed with configuring your Zenoti account to accept Zenoti Payments.

If you have already configured Zenoti Payments

If you have already configured Zenoti Payments and are only adding or replacing your existing card reader with Verifone e355, you must add Verifone e355 as a terminal in Zenoti.

See Also

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