A dispute or a chargeback occurs when a cardholder raises a complaint with their bank or credit card company about a payment made to you.
Upon receiving the complaint, the bank creates a formal dispute, reverses the payment, notifies us, and a $15 dispute fee is levied by the card network.
You can use the Zenoti Payments - Disputes report to decide your next course of action.
Using Zenoti Payments - Disputes report, you can:
- View details of disputed transactions including invoice and guest details, dispute amount and status, and respond by date.
- Submit evidence to make your case that the payment was valid.
- Accept dispute.
For details on how to use the report, click the following button: