1. Why am I seeing a Bluetooth scan timeout error? 

     You get the Bluetooth scan time out error if any of the following is true:
       a. If the Chipper 2X BT card reader is not connected correctly.
          Solution: Turn off the Chipper 2X BT card reader, wait for few seconds, turn it
          on, and tap Retry.
      b. If the Serial number on the card reader is not matching with the one you
          entered in the Terminal Settings.
          Solution: Ensure you have entered correct serial number in the
          Terminal settings (Serial number will be on the back side of the card
          reader).
      c. If you are trying to connect with more than one iPad at the same time.
          Solution: You can connect your Chipper 2X BT card reader to only one iPad
          at a time.
      d. If the card reader is not able to access your location.
          Solution: On the iPad,
                i. Go to device Settings of the iPad (not the Settings in Zenoti Mobile) >
                   Select Zenoti Mobile > tap Location. 

               ii. For Allow Location Access, select one of the two options: While Using
                   the App or Always. 

2. I'm unable to process payments using Chipper 2X BT card reader. Is there a
    way to complete payments?

    If none of the above solutions to fix the timeout work then, switch to Verifone
    card reader to collect payments. From the list of card readers in Zenoti web or
    Zenoti Mobile, select Verifone card reader and process the payment. If Verifone
    also fails, you can process card payments manually.

3. Can I connect my card reader with another iPad?    
    You can connect your Chipper 2X BT card reader to only one iPad at a time.
    To disconnect the card reader, do the following:
    a. Tap Settings icon in Zenoti Mobile and tap Connected Card Readers.
        The number of the connected device appears. Click info icon against the
        device number.
        Note: The card reader's device number and the info icon appear only when at
        least one transaction was completed after pairing the card reader with the
        iPad. Just pairing the device is not enough to see that in the Connected card
        readers list.    

      Stripe terminal screen appears.
  b. Tap Disconnect the card reader.     

The card reader is disconnected. Now, you can connect with another reader.

4. How can a guest enter the PIN in bbPOS device?
    Guests can swipe the credit cards that do not require PIN to make payments.
    BBPOS can process the payments only from the credit cards that do not require
    PIN.

5. Why am I not able to process a debit card payment?
    Chipper 2X BT card reader can process debit card payments only if the debit
    card allows credit transactions and does not require the guest to enter a PIN.

6. Can we use the BBPOS device when charging the device?
    Yes

7. The BBPOS device' LED shows blue and red lights sometimes. What do they
    indicate?
   
Whenever the BBPOS Chipper 2X BT card reader is turned on, the LED located
    beside the power button shows the card reader's status. 

The above image is an excerpt from BBPOS Chipper 2X BT User Guide, available in Stripe Docs site.
Note: The external resources to BBPOS device here are being provided for informational purposes only. Zenoti bears no responsibility for the accuracy, legality, or the content of the external site or for that of subsequent links. 


See Also
Zenoti Payments and BBPOS
Setup BBPOS in Zenoti Payments
Collect Card Payments from Zenoti Mobile and in mirror mode
Check and Install Firmware Updates

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