Zenoti Payments

Information to help you set up Zenoti Payments and accept card transactions in-store and online

Madhuri Kamarajugadda avatar Sagar Garuda avatar Brian Gordon avatar +1
53 articles in this collection
Written by Madhuri Kamarajugadda, Sagar Garuda, Brian Gordon and 1 other
Verifone e355 Setup

Set Up Verifone e355 to Process Payments

Learn about the steps involved in connecting your Verifone e355 to your WiFi network before you can accept card payments
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Written by Sagar Garuda
Updated over a week ago

Connect your Verifone e355 via DHCP

Learn about the steps involved in setting up and connecting a Verifone e355 reader to your WiFi network via DHCP.
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Written by Sagar Garuda
Updated over a week ago

Connect your Verifone e355 using a Static IP

Learn about the steps involved in setting up and connecting a Verifone e355 reader to your WiFi network using a static IP.
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Written by Sagar Garuda
Updated over a week ago

Connect Verifone e355 Card Reader via USB

Steps to connect your Verifone e355 card reader to a windows PC via USB
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Written by Sagar Garuda
Updated over a week ago

Download and Install the Verifone Windows Unified Driver

Link to download the Verifone Windows Unified Driver and the installation steps
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Written by Sagar Garuda
Updated over a week ago

Set Verifone e355 in USB Mode and Connect to a Windows PC

Steps to ensure that the Verifone e355 is correctly configured and connected to a Windows PC via USB
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Written by Sagar Garuda
Updated over a week ago

Add Verifone e355 as a Terminal

If you have already configured Zenoti Payments, learn the steps involved in adding Verifone e355 as a terminal in Zenoti
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Written by Sagar Garuda
Updated over a week ago

Unable to Process Payments using E355

Troubleshooting steps to follow when you are unable to process payments using a Verifone E355 payment terminal
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Written by Sagar Garuda
Updated over a week ago
Dispute Handling

Dispute Handling Overview

Learn what disputes are, how you can find more details of a dispute, and how to respond to it
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Written by Sagar Garuda
Updated over a week ago

Zenoti Payments - Disputes Report

View details of all the disputes (chargeback) made by guests over a time period and respond to them
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Written by Sagar Garuda
Updated over a week ago

Zenoti Payments - Bank Deposits Report

Use this report to reconcile collections when using Zenoti Payments with your bank statement
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Written by Sagar Garuda
Updated over a week ago

Dispute Types

Learn about the various dispute types that you can submit evidence for
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Credit not Processed

Learn what to do if you receive a disputed transaction that says, “Credit not processed”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Duplicate

Learn what to do if you receive a disputed transaction that says, “Duplicate”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Fraudulent

Learn what to do if you receive a disputed transaction that says, “Fraudulent”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: General

Learn what to do if you receive a disputed transaction that says, “General”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Product not Received

Learn what to do if you receive a disputed transaction that says, “Product not received”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Product Unacceptable

Learn what to do if you receive a disputed transaction that says, “Product unacceptable”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Unrecognized

Learn what to do if you receive a disputed transaction that says, “Unrecognized”
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Written by Urmilla Chandran
Updated over a week ago

Dispute Type: Subscription Canceled

Learn what to do if you receive a disputed transaction that says, “Subscription canceled”
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Written by Urmilla Chandran
Updated over a week ago

Dispute Handling: Submit Evidence

Learn how you can submit evidence for any dispute to prove that the payment was valid
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Written by Sagar Garuda
Updated over a week ago

Submit Evidence: Purchase Information

Learn about the fields in the Purchase Information form of the Submit Evidence Wizard
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Written by Urmilla Chandran
Updated over a week ago

Submit Evidence: Shipping Information

Learn about the fields in the Shipping Information form of the Submit Evidence Wizard
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Written by Urmilla Chandran
Updated over a week ago

Submit Evidence: Service Information

Learn about the fields in the Service Information form of the Submit Evidence Wizard
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Written by Urmilla Chandran
Updated over a week ago

Submit Evidence: Additional Information

Learn about the fields in the Additional Information form of the Submit Evidence Wizard
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Written by Urmilla Chandran
Updated over a week ago

Dispute Handling: Accept Dispute

Learn how you can accept a dispute if you realize that the guest's complaint is valid
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Written by Sagar Garuda
Updated over a week ago

Disputed Transaction Notifications: Configure Recipients

Learn who will receive disputed transaction notifications and how you can add recipients
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Written by Sagar Garuda
Updated over a week ago