1. If not already on the Create Service window, navigate to Admin > Resources > Services > Click Add for a new service or click an existing service from the list to edit its details.
  2. Enter the following information in the General section:
  • Service Name: Enter a name for the service.
  • Description: Enter a descriptions of the service to display it on mobile apps.
  • HTML Description: Enter a description for the service to display it on the webstore. You can use HTML for rich description, and you can add images in the description. After you enter the description, click the preview icon next to the box to view how it appears to the end user.
  • Business Type: Select the business type of the service. The default value for the business type is Spa.
  • Business Unit: Select the business unit of the service. It is important to track the business by business unit.
  • Category: Select a category for the service. 
  • Sub Category: Based on the category you select, the system shows a list of subcategories. Choose a sub category for the service from the list.
  • Cost to Center: Enter the cost price of the service to the center. Note that this is not the maximum retail price at which you offer the service to the customers, but the cost that you incur.
  • This Service is a Add-on: Select the checkbox if the service is an add-on. Add-ons are services booked with another service, but are not offered as standalone services. After you make the service as an add-on, you can assign it to other services. Customers can opt for the add-ons that you select when they book an appointment for the service.
  • This is a couples Service: Select the checkbox if you want the service to be available as a service for couples. When the front desk books an appointment for couples from the Booking Wizard, only those services that have this checkbox selected appear as couples' services. Note that you must also specify the centers where the couples service will be available and you must specify other relevant pricing information for the couples services. 
  • Service Time: Enter the time taken to deliver this service. The system uses the value you enter here to automatically set the end time for the service.
  • Recovery Time: Select a time from the list that you want to block before booking the next appointment. Recovery time is automatically added to the service time. Therapists use this time to prepare for the next appointment.
  • Visit Frequency: Visit frequency applies only to packages, and not standalone services.
    Enter the time (in days) that the customer needs to wait before repeating this service.
    Specifying a visit frequency will help you target guests (using a custom target segment with services criteria) who are expected to book the same service as per the visit frequency.
    Example: If you enter 30 as the visit frequency for a Laser Weight Loss service, you can create a custom target segment with services criteria and send regular communications to the guests to schedule their next appointment.
    Visit frequency is also used in calculating the validity period of a package.
    If a package includes two services with visit frequencies of 30 and 20 days, the validity of the package then becomes 50 days.
  • Allow product consumption entry in appointment book: Select to allow the front desk to manually enter the product consumption from the appointment book. You can enter product consumption only for the products for which automatic tracking is not enabled.
  • Allow to override automatic product consumption in appointment book: The system shows this checkbox only if you select the Allow product consumption entry in appointment book checkbox.
    Select this checkbox to allow the front desk to manually enter the product consumption for services that has the automatic tracking enabled.
    If you don't select this checkbox, the front desk can enter the product consumption for only those services for which automatic tracking is not enabled. The information entered by the front desk is used for the Projected vs Actual Expenditure inventory report.
  • Allow cancellation fee: Select if you want to apply a fee when the guest cancels the appointment.
  • Allow no show fee: Select if you want to apply a no show fee when the guest does not turn up for the appointments.
  • Allow commission on this service: Select if you want to allow commissions for a therapist on this service.
    You can define the commission settings for services and free services in the 'Job' page. To know more about how to define commissions, read: Configure Service Commissions based on Settings Configured at the Employee or Job Profiles
  • Commission Adjustment: Commissions for all services are defined in the Employee tab on the main menu (Employee > Manage Jobs > Commissions). You can modify the commission on this service by entering a certain percentage of the standard commission amount. Read: Set Up Commission Deductions for Services.
  • Commission Type: Commissions for service are defined in the Employee tab on the main menu (Employee > Manage Jobs > Commissions). However, you can modify the commission for this service to specify a fixed amount or a certain percentage of the sale amount. Leave this unchanged if you do not want to change the standard commission value.
  • Notes: Enter any notes relevant to the service.
    These notes appear in a pop-up when adding the service in the appointment book.
    The notes also display while adding a service from an active package and membership.
    These notes serve as a reminder for the front desk to up-sell or cross-sell relevant services. For example, for a manicure service, you could put in a note to remind the front desk to cross-sell a pedicure.
  • Tags: Enter any tags associated with the service. 
  • Sell this service as a part of a package or membership only: If you select this checkbox, you cannot sell this service directly from the appointment book, but only as a part of a membership or a package.
  • Book appointment when there is not enough balance in package/membership: Select Block or Allow with warning.
    Note:
    This setting appears only if you select the above setting (Sell this service as a part of a package or membership only). Note that Block is selected by default.
    a) If the Block option is selected, it means that Zenoti blocks the front desk from booking appointments for guests who do not have sufficient balance in package and memberships when the service can be sold only as part of package or membership.
    b) If the Allow with warning option is selected, it means that Zenoti allows the front desk to proceed with booking appointments (after a warning) for guests who do not have sufficient balance in packages and memberships when the service can be sold as part of a package or membership only. 
  • Show this service in package benefits printed on receipt: When you are using this service for capturing guest consent of a treatment, and if the service is included in a package, do not select this checkbox so that the service is not listed in the printed package shown on the receipt. 
  • Allow loyalty points accrual: This checkbox is selected by default. Meaning, loyalty points are awarded when a guest purchases this service. If you do not want the purchase of this service to award loyalty points, clear the checkbox.
    Note:
    This option is available only if you have set up Tiered loyalty program that is configured to consider only closed invoices. For more information, see the Consider only Closed Invoices section of the Configuring a Tiered Loyalty Program.
  • Allow loyalty points redemption: This checkbox is selected by default. Meaning, this service can be paid for (redeemed) using loyalty points. If you do not want the guest to be able to pay for this service using loyalty points, clear the checkbox.
    Note:
    This option is available only if you have set up Tiered loyalty program that is configured to consider only closed invoices. For more information, see the Consider only Closed Invoices section of the Configuring a Tiered Loyalty Program.
  • Don’t collect tip on this service: Select this checkbox for services such as a sauna, steam room, or a whirlpool tub that do not require a service provider - and thereby guests need not leave tips. Such services are usually self-administered by guests and may require an attendant at best.

    In case guests do leave tips for such services, the front desk can ensure that the amount is paid to the attendant. In case there are two (or more) services on the same invoice, the front desk can ensure that the full tip amount goes to the service provider who actually provided a service.

    Note: If the center level setting, Allow split tips is selected and if this checkbox Don’t collect tip on this service is also selected, then Zenoti does not consider the attendant or employee associated with this particular service while splitting tips. 

  3. Click Next to go to the Pricing section.
      Read: Enter the Pricing Information

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