In Zenoti, there are two types of revenue:

Service Revenue: The total amount realized by the sale of services or classes (excluding tax)

Product Revenue: The total amount realized by the sale of products (excluding tax)

There are two scenarios when revenue is realized:

Payments: Revenue is realized when the amount for the service, class, or product is collected in the form of Cash, Card, Check, or Custom Payments.

Redemptions: Revenue is realized when guests redeem memberships, packages, gift cards, or pre-paid cards to purchase services, classes, or products.

Important: Revenue is not realized immediately after guests purchase memberships, packages, gift cards, or prepaid cards. Instead, revenue is realized only when they are used to pay for services or products. 

 Examples:

Payments

  • Service Revenue: If a guest purchases a service worth $300 and makes a payment using Cash, Card, Check, or Custom Payments, and the invoice is closed, then the Service revenue is recognized as $300 (paid for the service).
  • Product Revenue: If a guest purchases a product worth $300 and makes a payment using Cash, Card, Check, or Custom Payments, and the invoice is closed, then the Product revenue is recognized as $300 (paid for the product).

Redemptions

  • Service Revenue: If a guest has a gift-card worth $500, and redeems $300 from the gift card to pay for a service, then the service revenue recognized is $300. 
  • Product Revenue: If a guest has a package worth $500 with 5 products, and redeems 1 product from the package, then the product revenue recognized is $100. 

Revenue representation in Zenoti Reports

In Zenoti Reports, the value appearing in Revenue column or field is determined by the following:

  • Invoices: Only Closed invoices are considered.
  • Payment Types: Redemptions (memberships, packages, gift cards, or pre-paid cards), Cash, Card, Check, and Custom Payments.
  • Day: The day on which the invoice is closed.
  • Discounts: Includes discounts
  • Tax: Excludes taxes

See Also

Did this answer your question?