I have set up the Employee Schedule and the Employee Catalog. When I log in to Queue, I do not see any employees (providers), in the Available Therapists section. I am also not able to Start the services for the guest. What should I do?
If you have created the Schedule for your employees for the day and set up the Employee Catalog for the relevant center, and if you are unable to see any employees, then it is likely that your therapists or providers have not checked-in to the Queue.
Apart from creating a schedule and enabling the catalog for your employees, you must also make sure that your employees check-in to the Queue.
Your employees can check in to the Queue by clicking the clock icon on the menu bar. This is similar to how your employees check in to the Appointment Book.
At least one employee, with the role of a Therapist, should be checked in for the Queue to function properly. Otherwise, you will not be able to Start the services for your guests in the Queue.
Learn about Employee Check-In