You can use the Membership Renewal Thank You Notification to send automated email and text notifications to primary members (of a membership) when their membership is auto renewed.

To configure Membership Renewal Thank You notification:

  1. Ensure that you are at the organizational level.
  2. Select Admin > Organization > Organizations
  3. On the Manage Organization page, click the Email/Texts tab.
  4. Scroll down to the Memberships and Packages section.
  5. Click Edit next to Membership Renewal Thank you Notification.

6. On the Edit page, configure the following templates:

  • Membership Renewal Thank You Notification - Email
    - Select Turn this automated email on checkbox to activate the email template.
    - To send an email copy (Cc), click Add to include recipients by username,                 employee role, or email.
      Note:
    For recipients added by role, all employees mapped to the role in the           guest's base center receive the email notification.
    - Edit the Subject field and use the available macros if required.
    - Use the available macros to customize the content for plain text and HTML             emails.      
      Tip:
    Click Full Screen in the editor to edit the text in full-screen mode.                       Depending on the recipient's browser, the email is delivered as plain text
      (no formatting and images) or HTML text (includes images, links, and
      formatting).
  • Membership Renewal Thank You Notification - Text Messages (SMS)
    - Select Turn this automated message on checkbox to activate the text message     template.
    - Click Add to include recipients by their username, employee role, or phone           number      
      Note:
    For recipients added by role, all employees mapped to the role in the           guest's base center receive the message.
    - Use the available macros to customize text messages.      
       Important:
    Messages with more than 160 alphanumeric characters require              two or more text (SMS) credits. Messages with one or more unicode                        characters (international/multilingual text characters) require one text credit             for every 70 characters.

   7. Click Save.

Troubleshooting: There may be times when a guest may fail to receive the intended email. Learn more

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