Overview

You can offer a temporary freeze on memberships to accommodate things like a guest being out of town for the summer or recovering from an injury. Zenoti provides you with a freeze functionality.

You can set up the membership to freeze once a member informs you about it. 

As soon as you freeze the membership, any further membership charges are stopped until you unfreeze the membership.  You can charge a one-time or recurring fee to freeze memberships. 

You can allow or prevent the guest from redeeming the accrued membership benefits. 

Frozen Statuses

  • Membership Status: One of the following statuses:
    - Frozen: Changes to Frozen if you select Freeze benefits and shift next payment
      date by freeze period
    option while freezing the membership.  
    - Active: Remains Active if you select Allow guest to use benefits and skip
      payments in freeze period
    option while freezing the membership.
  • Recurrence Status: Changes to frozen immediately.

Learn how to set up recurring payment (or Dunning) settings for suspended memberships

Frozen Membership: What happens to benefits?

The accrued benefits on a frozen membership can or cannot be used based on your choice. 

  • If you select the Freeze benefits and shift next payment date by freeze period option while freezing the membership, the guest cannot use the membership benefits.  
  • If you select Allow guest to use benefits and skip payments in freeze period option while freezing the membership, the guest can use the membership benefits.

Important actions:

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