Overview  

Canceling a membership stops all pending and future collections. 

You can cancel a membership immediately or schedule it for a future date. For example, a guest might inform you that she is relocating in three months. You can then set the membership to cancel on a specified date in three months.

If the membership has remaining benefits, you can choose to allow the customer to use the remaining benefits for some more time. You can define a termination date - a date until which the account should remain active. The guest can use the remaining benefits until the termination date, without making any further payments.

Important: After you cancel a membership, you cannot reverse the action from Zenoti. So, do not cancel a membership unless the guest is 100% sure about it. If you do not want the guest to be charged, but want to keep the membership for a few more days, consider freezing the membership. 

Canceled Memberships: Statuses, Benefits, and Key Actions

Statuses:

  • Collection or Recurrence Status: Membership cancellation refers to its collection or recurrence status changing to Cancelled.
    If you cancel a membership on the same date, the cancellation is immediate.
    If you schedule the cancellation for a future date, it gets canceled at 12:00 AM on the selected date.
  • Membership Status: if the termination date is different from the cancellation date, the membership status remains active until the termination date.
    If the termination and cancellation dates are the same, the membership status changes to Canceled along with the recurrence status. 

Learn how to cancel a membership

Benefits:

The accrued benefits on a canceled membership can or cannot be used based on termination date and your organization settings. 

Important actions:

Create membership cancellation reasons

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