You can charge a guest’s suspended membership from the Guest History page as well as Suspended Membership report. However, It is easier to charge individual guests from the Guest History page. 

To learn how to charge one or more guests from Suspended Memberships report, read Charging one or more suspended memberships simultaneously

To charge the suspended membership from an online card

  1. Open the Guest History page.
  2. On the page, click the Memberships tab.
  3. From the list of memberships, click the name of the suspended membership.
  4. On the Membership Details page, click Continue.  
  5. On the alert that opens next, click OK to proceed with charging the guest.
    The payment is collected from the card. 
  6. Under the Payment History section of the details page, check if the invoice status has changed to collected.

When the invoice status changes from Failed to Collected, the membership becomes active.

To charge the suspended membership using offline card, check, cash, or a custom payment type

  1. Open the Guest History page.
  2. On the page, click the Memberships tab.
  3. From the list of memberships, click the name of the membership that is suspended.
  4. Under the Payment History section, click the invoice number to open it.
  5. Collect payment. 
  6. After the payment is successful, the invoice status changes to Collected.
  7.  On the top right of the window, Click Continue
  8. On the alert that opens, click OK

See Also

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