The Run downgrade check on tier expiry of setting that is available when you are configuring a Tiered loyalty program allows you to specify the criteria for downgrade check, and when the actual downgrade should take .

You can configure the following:

Configuration Option: Current Tier

This option is selected by default. If you leave this option unchanged, the check to downgrade for a guest takes place on the expiry of the validity period of the tier the guest currently is in.
Note: If the downgrade check identifies a guest for downgrade in the beginning or middle of the month, the guest is not immediately downgraded. The guest continues to be in the current tier until the last day of the month.

Configuration Option: First enrolled tier/last downgraded tier

 If you select this option, the following additional configuration options are made available:

  • Downgrade guest on
  • If there's no change in tier, run next downgrade check on

If you have the First enrolled tier/last downgraded tier selected, the downgrade check takes place as follows:

  • For a guest who has never been subjected to a downgrade check: The downgrade check takes place on the expiry of the validity period of the tier that the guest first enrolled in and not the validity of the tier that the guest currently is in (due to tier upgrades).

    Example: In an organization that has three tiers: Silver, Gold, and Platinum, all having 365 days validity period, consider the following scenario for a guest who has never been subjected to a downgrade check:

    - Guest enrolls into Silver Tier: 15th Jan, 2016
    - Tier Upgrade to Gold tier: 15th June, 2016

    The day on which the first downgrade check takes place varies as follows:

    - First enrolled tier/last downgraded tier:
    If you select this option, the guest is    
      subjected to downgrade check on January 15th, 2017.
    - Current tier:
    If you select this option, the guest is subjected to downgrade check    on June 15th, 2017. 
  • For a guest who has already been subjected to a downgrade check: The downgrade check takes place based on the validity period of the tier the guest is downgraded to.

    Example:
    In an organization that has three tiers: Silver, Gold, and Platinum, all having 365 days validity period, consider the following scenario:

    - Guest enrolls into Silver Tier: 15th Jan, 2016
    - Tier Upgrade to Gold tier: 15th June, 2016
    - First downgrade check: 15th Jan, 2017
    - Guest downgraded to: Silver tier on 15th Jan, 2017
    - Tier Upgrade to Gold tier: 30th Aug, 2017

    The day on which the next downgrade check takes place varies as follows:

    - First enrolled tier/last downgraded tier:
    If you select this option, the guest is  
      subjected to downgrade check on January 15th, 2018.
    - Current tier:
    If you select this option, the guest is subjected to downgrade check    on 30th Aug, 2018. 

Configuration Option: Downgrade guest on

By default, if a guest matches the criteria for tier downgrade in the beginning or middle of the month, the guest is not immediately downgraded. The guest continues to be in the current tier until the last day of the month.

If you select the First enrolled tier/last downgraded tier, you can specify if the guest must be downgraded at the end of the month or on the day of tier expiry.

Based on your requirement, select one of the following options:

  • Day of tier expiry: Guests will be downgraded on the very day their validity period in the tier ends.
  • Last day of the month: Guests continue to be in their respective tiers until the last day of the month.

Configuration Option: If there's no change in tier, run next downgrade check on

By default, only the guests who have gone past the validity period in a tier are checked for potential downgrade. 

If a previous downgrade check does not result in the guest changing tiers, you can specify when the next downgrade check should take place as follows:

  • Current tier validity: Guests will be subjected to downgrade check only after they have gone past their validity period in their current tier.
  • Every month: Guests will be subjected to downgrade check on the last day of every month.

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